Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Dear Anita, Thank you for your feedback. We apologize for any confusion regarding your reservation and understand how important it is to stay at the property you expected. We strive to provide a clear and accurate description of our accommodations, and we will work on improving this for future guests. Your input is valuable to us, and we hope you will consider staying with us again for a more satisfying experience. We look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Manoj, Thank you for your feedback! We’re delighted to hear that you had a nice stay with us. It’s our goal to provide a comfortable and enjoyable experience for all our guests. If there’s anything specific that stood out during your visit or areas where we can improve, please feel free to share. We appreciate your support and hope to welcome you back for another great stay soon. You’re always welcome back!Sincerely,Hotel Management 

Business response:

Dear Bob, Thank you for your positive feedback! We’re delighted to hear that you enjoyed the fast check-in process and the quiet neighborhood during your stay. It's great to know that our convenient location near Walmart and SuperTarget met your needs. We strive to offer great rates and comfortable rooms for our guests. Your satisfaction means a lot to us, and we look forward to welcoming you back to Extended Stay America for another pleasant stay!Sincerely,Hotel Management