Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Dear Brian, Thank you for taking the time to share your feedback. We’re delighted to hear that you had a comfortable stay at Extended Stay America. Providing a relaxing and pleasant environment for our guests is one of our top priorities, and it’s wonderful to know we met your expectations. Our team works hard to ensure every detail of your visit contributes to your overall comfort, and your kind words mean a lot to us. We truly appreciate your support and look forward to welcoming you back for another enjoyable and seamless... read more

Business response:

Dear Sandra, Thank you for sharing your experience. We're pleased to hear that our team made a positive impression and that you found the bedding comfortable. At the same time, we regret that other aspects of your stay did not meet expectations. Cleanliness and guest comfort are priorities, and your observations have been shared with the appropriate teams. We appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a stay that ... read more

Business response:

Dear WILLARD, We apologize that the cleanliness and condition of the property did not meet your expectations. We take these concerns seriously and are actively working on renovations and enhanced cleaning protocols to improve the guest experience. Your input is valuable in helping us prioritize these improvements. We appreciate your honesty and hope to provide you with a cleaner, more comfortable stay in the near future. Sincerely, Hotel Management 

Business response:

Dear Razel, Thank you for your kind feedback. We’re pleased to hear that you found our hotel clean and quiet, as creating a comfortable and peaceful environment for our guests is very important to us. Our team works hard to maintain these standards and your appreciation means a lot. We look forward to continuing to provide you with a restful stay at Extended Stay America in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to hear your stay met your needs, even if it didn’t stand out. At Extended Stay America, we aim to provide a practical and welcoming experience, and your feedback helps us continue to improve. We hope to have the chance to make your next visit even more enjoyable and comfortable. Thanks for giving us a try, and we’d love to welcome you back again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback and for choosing to stay at Extended Stay America. We’re delighted to hear that you enjoyed a peaceful and quiet environment during your visit. It's also wonderful to know that our staff contributed positively to your overall experience — we take pride in providing friendly and helpful service to all our guests. Your satisfaction means a great deal to us, and we’re glad we could make your stay a pleasant one. We truly value your support and look forward to welcoming you back for a... read more