Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are pleased that the team provided courteous service and that you found the location accessible and the surroundings comfortable. At the same time, we regret that certain aspects of your stay did not align with your expectations, particularly in terms of value and available amenities. Your observations have been shared with the appropriate departments as part of our ongoing efforts to improve guest satisfaction. Feedback like yours is instrumental in help... read more

Business response:

Dear Guest, Thank you for your feedback and for staying with us. We’re glad to hear that our staff provided helpful and friendly service, especially with your late arrival. We sincerely apologize for the maintenance issues you encountered and understand how important it is to maintain a high standard. Rest assured, we are actively working on improving the property to ensure a better experience for our future guests. We appreciate your input and hope to welcome you back to Extended Stay America with an improved stay. Sincerel... read more

Business response:

Dear Guest, We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have noted your comments on our plans for developing the property. Our housekeeping and maintenance teams are always at work to keep the hotel clean and maintained. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear your stay was satisfactory, though we always strive to go beyond “okay” and provide a memorable experience for every guest. Your insights help us improve and better serve all our guests. We appreciate you choosing to stay with us and hope to welcome you back for a more exceptional experience!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback! We’re so pleased to hear that your first stay with us was a positive one. It’s wonderful to know that we met your expectations and provided you with a satisfying experience. Our team works hard to ensure every guest feels comfortable and well taken care of, and we’re glad it showed during your visit. We truly appreciate your kind words and look forward to welcoming you back for another great stay at Extended Stay America in the future.Sincerely,Hotel Management