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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Stars Elevator was down had to carry luggage up 3 Flights of stairs, Garbage was in stairway hall smell room was dirty!
Business response:
Thank you for being our guest. We are sorry the lack of an elevator was an inconvenience for you. Moreover, we regret the housekeeping issues you encountered during your stay. We understand your frustration and have shared your comments with the housekeeping team to be more diligent going forward so this is not repeated again. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Zierra, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Jennifer, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Animals barked in room above me ,room had nothing in it . No room service for 2 days
Business response:
Thank you for choosing our hotel. We are sorry for the noise issue you encountered in your suite and regret the inconvenience caused. We hope you informed this to the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Also, keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We ar... read more
I left my iPad there and used find my iPhone it says it’s in the hotel and my iPad was in my room the door was closed when I checked out so only person w access is someone who works there my find my iPhone said it was still at the hotel and no one has seen it I will be pressing charges and getting my property back
Business response:
Thank you for your feedback. We sincerely apologize for the unfortunate incident of you losing one of your personal belongings. Any property left behind in a guest suite is brought down to the reception for safekeeping. As your review is anonymous, we would appreciate additional information, so we may properly investigate and follow up. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I didn’t like that I paid for a deluxe suite and was told that they were sold out when I got there and received a regular room but still paid full price for the deluxe suite I was told that I would receive a refund actually an adjustment for the room that I received I am still waiting for that adjustment through Expedia and I’m not happy I don’t recommend using this service the property was OK though Up until I received an attitude from the girl on the front desk in the morning
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered and that we were unable to accommodate you in the room which you booked. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Attitude and roachs The day time manager is extremely rude. I think her name is stephanie or something. I scheduled an early check-in, but when I got there for my early check-in, she was angry and try to charge me extra. She kept huffing and puffing and being extremely rude. When I finally got to my room it was all right. It seemed clean. But I open the refrigerator which was turn off and it stunk Like rotting food. I wish that was the worst of it. In the middle of the night after having the lights off for a few hours my boy... read more
Business response:
Thank you for your detailed review. Please accept our apologies for failing to deliver the professional service you should always expect from us. We are working to remedy this so your next stay will be absolutely perfect. We offer our apologies to you as your visit was impacted due to the maintenance and housekeeping issues, which affected your stay uncomfortable. Your feedback has been discussed with the appropriate teams to take corrective measures moving forward. Please give us a chance to redeem ourselves in the future. ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.