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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok Check in was tedious despite booking online. $25 pet fee. Lobby carpet was very dirty and also needed vacuumed. Hallway was fine. Room was ok--lumpy bed and pillows, good size room with kitchen (didn't use), furniture needs updated. No coffee maker or ice bucket in the room. Went to ask the front desk for another bath towel and the lady that checked us in wasn't at the desk (no bell or sign). Waited about 3-4 minutes and then she appeared. She seemed very put out for getting another towel. Plenty of grass around the ... read more
Business response:
Kajal, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Theft on property. My Jean's were left behind. When I called back to report them lost front desk denied item was in room. They were stolen.
Business response:
Dear Maria, thank you for being our guest and for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Lahouari, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I have never stayed at an Extended Stay where the room does not come equipped nor have not even one trash can inside of the room. I had to go and collect all kitchen utensils myself. Unacceptable. Horrible stay.
Business response:
Thank you for being our guest. We apologize for the housekeeping issue and regret that you were not informed about our hotel policy. Your feedback regarding the trash can has been discussed with the appropriate team to be more diligent going forward. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Dirty The room was disgusting. Dirty everywhere , bottles under the bed among another things.
Business response:
Sonia, thank you for choosing us. We truly care about delivering a restful stay to all of our guests and thus apologize for the unclean room. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.