Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Anonymous 

on Expedia

6 years ago

I didn’t like it . They are understaff hotel room smells and broke toilet. The tub water goes down extra slow and they do not have breakfast just on the go snacks in the morning . The one person in the lobby is the one doing everything running around with their head chop off. 

jen 

on Expedia

6 years ago

We stayed here because we got cancelled at another hotel at 10pm. We checked in here at 1am. We found a pocketknife in the bed. Its cheap and we didn't die so that's good but we slept (by that I mean with our eyes open and with a light on) on top of the bed with all of our clothes on and left as soon as the sun came up. 

Jessica 

on Expedia

6 years ago

Smell & Noise... definitely a No! The first hour of check in was spent getting pillows from the front desk then having the room fabrezed cause of a foul smell, opening the window to air out said room ( mind you it’s February) then ultimately switching to another room. Then at midnight I had to call the front desk twice cause there was a party going on in the hotel next door which I will say she handled in 15min. Would I stay here again, absolutely not. 

Anonymous 

on Expedia

6 years ago

Had to ask for the second set of towels, which were very thin. No cups or mugs in the room. Had to ask for those. No ice machine. Elevator was broken for most our stay. Breakfast was a joke. No milk or cream for the coffee, only Cremora. No hot water for tea. Staff was okay. Bed was fine. You definitely get what you pay for. Never again. 

Hayato 

on Expedia

6 years ago

Broken elevator... Elevator was out of service during our entire 3-night stay, so we had to lug our luggage up and down three flights of stairs. On the plus side, kitchen was good size and we were able to cook numerous meals using hotel’s pots and pans. Staff was very friendly and helpful, too! 

Anonymous 

on Expedia

6 years ago

No towels, toilet didnt work, elevator was broken and it smelled. In will never stay there again. 

Pablo 

on Expedia

6 years ago

No towels, needed extra pillows, under staffed? ...............................................................