Extended Stay America - Phoenix - Airport

Alicia 

on Expedia

2 years ago

Front desk at check in was nice. Room is dated. Bed was comfortable and clean. When we came back at 8pm we discovered there is no ice and no ice machines. The front desk says "due to COVID" they do not provide ice. But I can make it in my room. No offer for any solution. I'm so over "Due to COVID" as an excuse. I have been to many hotels in the last 24 months. All provided ice. 

David 

on Expedia

2 years ago

The property was clean and in OK condition for it's age. Closest services (restaurant, store, bar) are 4 miles away. Hotel is advertised as "Airport" location, and website says 1.4 mi to PHX. Reality is 3.5 miles and no shuttle. Uber's one way price is $39 , and the taxi service recommended at hotel desk was $25. No coffee in room, and not available in lobby before 6am. I was on a long layover from PHX, and this hotel was a horrible choice! 

Summer 

on Expedia

2 years ago

Cameron at the front desk was nice :) It was over-priced like all other places in Phoenix because of a concert this weekend. But overall my stay was fine. 

William 

on Expedia

2 years ago

The cooling/heating unit in my room sounded like a freight train every time it came on. I finally had to turn it off in order to sleep. Also, I think that it was the first hotel I've stayed in (in the USA) that did not have an ice machine. I understand that it's an 'extended' stay hotel with a fridge in the rooms but there was no ice in the ice trays. Finally, the 'breakfast' was pathetic. 

Steven 

on Expedia

2 years ago

Getaway It was a very nice overnight retreat while waiting for my flight the following morning.