This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is not serving breakfast only tea or coffee
Business response:
Dear Piotr, Thank you for being our guest. It is nice to know you had a pleasant stay. However, we are sorry for the breakfast choices not meeting your expectations, and your comments are shared with the concerned individuals for further improvement. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Had no one at front desk for check out. Had to wait over 20 minutes for someone to arrive.
Business response:
Dear Zinahi, Thank you for staying at our hotel. We are glad you had a pleasant stay overall. However, we are sorry for the inconvenience you had during your check-out. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Very basic, I guess good for last minute short trip and you get what you pay for but could use some cleanliness and service. There is simply coffee (that also wasn't there or got over when we left), cereal bars under the name of breakfast. Overall ok, very close to car rental return.
Business response:
Dear Bhupendra, Thank you for the review and for sharing your experience. We are glad to see that, overall, you had a wonderful stay and you liked our location. However, we are sorry you had cleanliness and service issues during your stay. We have also noted your comments regarding the breakfast. We always want to exceed our guest's expectations in every area of our hotel; therefore, we are disappointed this did not happen during your visit. Your concerns have been shared with the proper individuals, and we are grateful for ... read more
Great hotel
Everything was great. Clean, tidy and above all very friendly.
Business response:
Dear ELOY, Thank you for staying at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
had to switch rooms 3 times. 1st one a huge spider the second the phone didn't work
Business response:
Dear Patricia, Thank you for taking the time to share your feedback. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you for being our guest; we look forward to seeing you soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 3,205 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.