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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing to complain about at all!
Business response:
Dear veronica, Thank you for selecting Extended Stay America for your recent visit to Phoenix and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management
The majority of the hotels in the Phoenix and surrounding areas are unclean, area is often filled with the homeless population, and people challenged by various addictions, but this reasonable hotel is ran like most more expensive hotels. Excellent service, helpful employees, and very clean! My stay was surprisingly comfortable.
Business response:
Dear Derrick, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management
You get what you pay for Bed was hard. Breakfast would be nice instead of granola bars and muffins.
Business response:
Dear Randolph, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We are sorry you found the bed uncomfortable. We have various room configurations for future visits and are alwa... read more
Great and safe location! Room was clean and comfortable!
We booked it because it was close to airport & had an early flight. Needs to be updated. Disappointed we didn't have in room coffee maker, it had to be oredered.
Business response:
Dear Stacy, Thank you for choosing our hotel and taking the time to write a review. We are glad you enjoyed most of your stay and that our proximity to the airport was perfect for your needs. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. To ensure cleanliness for every guest, we keep our in-room amenities at our front desk, and we apologize for failing to share this information with you during check-in. We have also shared your feedback reg... read more
Front desk at check in was nice. Room is dated. Bed was comfortable and clean. When we came back at 8pm we discovered there is no ice and no ice machines. The front desk says "due to COVID" they do not provide ice. But I can make it in my room. No offer for any solution. I'm so over "Due to COVID" as an excuse. I have been to many hotels in the last 24 months. All provided ice.
Business response:
Dear Alicia, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your overall stay with us. We certainly understand your concern about the ice machine and any disappointment this caused. Since all our rooms are fully equipped with full-size refrigerators, including ice trays for your convenience; therefore, we do not have ice machines on our property. We appreciate your patience. Thank you again for being our guest and for your feedback. We hope to welcome you soon! Sin... read more
I didn’t like you guy didn’t serve breakfast
Business response:
Dear Geralda, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we want to apologize for your disappointment with our breakfast, which kept it from being perfect. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid such inconveniences. Thank you for including us in your travel plans. We will be pleased to welcome you back anytime you visit our a... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,945 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.