Extended Stay America - Phoenix - Airport

Business response:

Nilde, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Hollis, thank you for the great comments.We aresorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management 

Business response:

Mary, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Maria, we appreciate you being our guest, and we hope your stay was enjoyable overall. However, we regret that you were disappointed with the rate of your visit. Please know, we make every effort to be competitive with similar hotels in the area. We truly value your feedback and hope you will give us a chance to make a better impression on a future visit. Sincerely, Hotel Management