Extended Stay America - Phoenix - Airport

Business response:

Jene, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Kelly, we are delighted for the perfect rating of your stay at Extended Stay America. Thank you for pointing out our great location close to the airport, and we are glad your overall experience was good. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management 

Business response:

Yuleidy, thank you for taking the time to evaluate your stay. We are genuinely sorry you had concerns with bathroom cleanliness in your room. We have shared your feedback with our housekeeping department and we hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management 

Business response:

Alfredo, we hope you loved many aspects of our hotel, and we appreciate you sharing your rating. However, we regret our grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider returning to experience our hotel as we would have liked you to during this visi... read more

Business response:

Ryan, thank you for choosing Extended Stay America and taking the time to post your review. We are glad our location worked well for you and that we were able to meet your expectations at a great price. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Claudine, thank you for taking the time to share your feedback. We are pleased you chose to stay with us. However, we are sorry you did not enjoy your stay with us. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management