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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice place to visit BUT… Nice place but there are some scary folk staying there.
Very friendly ans helpful Customer service was amazing! We even booked an extra night! If your looking to save some $ and not worry about the area. I HIGHLY RECOMMEND IT! They provide all dishes to make a meal!
Business response:
Gabriela, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for recommending us, and we look forward to your next stay! Sincerely, Hotel Management
You get what you pay for… Clerk was extremely friendly, just took forever to to get us checked in, had way to much going on. Halls smelled like cigarettes, and room didn’t smell… clean…. The room was cheap, very cheap so I feel you get what you pay for…. Not terrible just not the best…
Business response:
Timothy, thank you for sharing your evaluation with us. Although you had a comfortable stay in your suite and liked our front office associate, we apologize for the issue in the hallway. We will utilize your comments to enforce our no-smoking policy more effectively. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Awesome...
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Try to have more handicap accessible rooms.
Business response:
Jose, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your observation and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The refrigerator.
The front desk clerk was very scattered. Took them about 5 minutes to acknowledge us. Then proceeded to complain that everyone wants something from them right away. We asked to get checked in, and they said "see I can't even get a break". Just seemed a bit unprofessional. I know this isn't a high-end hotel but still. In all, it took us about 30 minutes to get checked in. With the clerk complaining the entire time.
Business response:
Thank you for your review. We are sorry for the unsatisfactory service you received from one of our associates at the time of check-in. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We hope the otherwise positive aspects of your visit will bring you back to us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,946 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.