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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property has a little age to it. Based on price, it was a good value. Suite did not have a coffeemaker! Waste can out front was overflowing.
Business response:
Greg, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Manageme... read more
Hotel was conveniently located. As soon as we got there, there were police in the parking lot which did not reflect well on the property. But parking lot was well lit and seemed pretty safe. The lady at the front desk seemed overwhelmed and had us wait to check in while she was on the phone, then had to run upstairs. Otherwise she was pleasant. Elevators weren’t working so we can to carry our 3 heavy suitcases up and down the stairs. We were only there for 1 night (8 hours to be exact) so it was good enough to sleep.
Business response:
Alisa, we appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
i recomend hotel to everyone this is the best place i have stayed so far the staff is very amazing and very patient with me i love the front desk ladies so helpful
The carpet was stained
Business response:
Henry, thank you for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay. Also, your observation regarding the carpet will be shared with our housekeeping team so that corrective measures can be taken. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The property was great. Employees great. Just would not walk the area to grab food. But a easy 10 minute ride to a mall area, great eats, safe there
Wrongly accused At first it was good and then went bad. Got accused for knowing other customers and had no idea who they were and were tied to their good doings. And got banned from doing any bookings with hotel again. When me and my 4 children have been going from place to place due to pandemic. They made the stay very welcoming at first and would have stayed longer if had the opportunity to.
Business response:
Jessica, thank you for taking the time to show us your concern. We regret any negative experience you had. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 3.3 star rating with 2,946 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.