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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was great, car rental sucked The hotel was great with the only change request being to switch the full beds to queen sized beds. Do not however us Hotels.com to book a car rental. They need to remove Cartrawler from their site because in my experience they are a scam.
Business response:
Shane, thank you for being a guest at our property. It was a pleasure to know our accommodations and services were on par with your expectations. Your gracious rating is highly appreciated, and we look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
Check in told me they had no reservations for me. After calling Expedia, their excellent customer service immediately took care of it with front desk & even offered to move me to another hotel! I did get a room. Tiny elevator is limited to TWO people. Lobby is so small that customers could not maintain 6’ apart Safe distance. Housekeeping staff were cheerful & helpful. Building is showing wear with parts of window’s weather stripping falling off, dings in walls, worn and stained carpeting. Bathroom is extremely small.
Business response:
Thank you for your review. We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. Also, we are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Improvement My first experience was not so great...it didn't feel clean, drugs were in the cabinet and my room wasn't ready when I had arrived. I've stayed here a couple of times after tbis visit and it has improved! This last stay my room was very clean, comfortable and service was great! They changed something up and need to keep it up!
Business response:
It is great to hear your travels brought you back to see us again. Thank you for letting us know how satisfied you were with our friendly service and your refreshing suite. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Good deal Will visit again, staff very helpful. Great room!
Business response:
John, thank you for commenting about Extended Stay America online. We are thrilled to know you liked our courteous associates and had a comfortable stay in your clean and fully-equipped suite. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management
the ESA AMERICAN STAY IS THE BEST PLACE TO STAY!! My experience is ongoing thats how well I like it here lol, really tho great staff great rooms, I care for the breakfast but the damn Covid messed that up lol, naw really tho great location groceries , fast food, restaurant, and gas are anywhere from a 2 minute-10 min drive.. Vanessa the general Manager is very personable as well as Steve-O who works the mi shifts very helpful and friendly guy!! You have an amazing team here!!
Business response:
Leona, thank you for choosing Extended Stay America. We are glad you loved our courteous associates, and your compliments will surely be shared with Vanessa and Steve. We are also happy to know our location worked well for you. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 4.3 star rating with 1,731 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.