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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible canceling tomorrow reservation as soon as I can if it wasn't 230am I would go to another hotel now... reserved room with sofa pullout it's disgusting... couch wet and mattress gross cushions had food stuck to them room elevator and floor has horrible smell room is worse than a motel 6 slept on top of sheets and prayed no bed bugs... definitely not worth the price I would pay at a far better hotel...
Business response:
Dear Katy, Thank you for your review. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is invaluable to us, and we assure you that we are taking immediate steps to address the issues you mentioned, particularly regarding the cleanliness and condition of the room. We understand your frustration and regret that we fell short of your expectations. We hope you will give us another chance to provide you with a superior experience in the future. Sincerely,Hotel Managem... read more
There was way too much noise at this hotel! The breakfast was limited and I waited at the desk to be checked in for over 15 minutes Also there was a roll of used toilet paper in my bathroom and clogged bathroom sink
Business response:
Dear Juan, Thank you for sharing your review about your recent visit. We apologize for the inconvenience caused by the noise and cleanliness issues and regret any delay during check-in. We will address these concerns with the relevant teams to ensure improvements are made. Additionally, we understand the importance of starting your day with a good breakfast, and we will consider your feedback for future enhancements to our breakfast offerings. Thank you for bringing these matters to our attention, and we hope to have the opp... read more
The room had a kitchenette and the table was uneven, the mattress on the hide-a-bed was severely stained, the room looked outdated.
Business response:
Dear Kevin, Thank you for choosing our hotel. We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing that the suites did not meet your expectations, particularly regarding the table and cleanliness issues. Please rest assured that we take your feedback seriously and will address these concerns with the relevant teams to ensure improvements and enhance guest satisfaction. Your comfort is important to us, and we appreciate you bringing these concerns to our attention. We hope to provi... read more
Our flight got delayed and we arrived after midnight only to find out that they didn’t hold the reservation we made with our credit card. I figured they would just charge my card if we didn’t cancel, but instead they gave our room away. The woman running the front desk didn’t seem to care much and was fine sending our family of 5 out on the street to try and find another room around 1:00am. She said they had 3 rooms left but wanted to gouge me for them claiming it would be an early check in despite me saying we would be out ... read more
Business response:
Dear Colin, Thank you for choosing our hotel. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and we... read more
We arrived late because our flight was delayed and then our rental car wasn’t available. We were told we couldn’t check in for 1-2 hours because the computers were auditing and there was no way to check us in. We were also told that since we arrived after midnight we would be charged an extra nights fees at almost double the cost we originally booked for. We left and found 2 rooms at the hotel next door, who will gladly get our business from now on!
Business response:
Dear Chris, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We hope you will give us a chance to redeem ourselves in the futur... read more
What a dump! The room looks nothing like the photos. Everything looks dirty and dated. The entire second floor smelled of pot. Our room stunk so bad I requested a change of floor. I also had to bring up an armload of bedding myself for the fold out couch as there wasn’t any in the room. The third floor had no smell but our fold out couch mattress was so stained and disgusting that I couldn’t let any of us sleep on it. We ended up sleeping two in one double and 3 in the other since we had been travelling for 16 hours and exha... read more
Business response:
Dear Christine, Thank you for your recent stay at our hotel. We apologize for the disappointing experience during your stay. Your feedback is concerning, and we're addressing the cleanliness issues and odor immediately. We're reviewing our photos to ensure accuracy and implementing measures to maintain a pleasant environment throughout the hotel. Regarding the bedding, we'll ensure all rooms are adequately stocked. We're also revising our breakfast offerings to better meet expectations. Your comfort and satisfaction are para... read more
Stay away Horrible! My son got bit on his legs and arms with what looks like bed bites!
Business response:
Dear Candido, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk is trained to handle such issues and improve your time with us. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay wi... read more
There was no utensils, plates, pots and pans that are usual available in the cabinets at extended stays. Fold out coach bed had stains all over it. furniture was out dated. The shower head needs to be replaced. The hotel had a general dirty feeling.
Business response:
Dear TERRENCE, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and that we were unable to address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.