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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Person on front desk bat attitude, cooler not funcioning, pool not clean
Business response:
Dear Alejandro, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Ensuring the quality and functionality of our property is a top priority, and we greatly appreciate you bringing this to our attention. We will address these concerns appropriately. Your satisfaction is important to us, and we hope to demonstrate our commitment to outstanding experie... read more
Property is old. Smells musty. Would not stay again.
Business response:
Dear Leona, Thank you for taking the time to tell us about your visit. We regret to hear that your experience did not meet expectations. Please accept our sincere apologies for any inconvenience caused by the condition of the property. Your insight is invaluable as we strive to improve our guests' experiences. We hope you will give us another chance to welcome you back in the near future.Sincerely,Hotel Management
Well we didn’t get to stay. We arrived at hotel after we received a confirmation and was. Told the hotel was full. Then you continued to charge our card and making us jump through hoops to get it refunded. Still not resolved.
Business response:
Dear Jaclyn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Definitrly a two-star hotel. Drove up to day laborers laying in the parking lot after their shift. Rooms were small, particularly the bathroom. 70's decor at best. Bed comfortable but a small queen. No coffee maker in room- you had to ask for it, along with utensils, cups, etc. Someone even removed the hair dryer from the wall outlet. Only one trash can. They clearly took advantage of the Final Four and other events when pricing this barely adequate site. Skip it and pay $50 more to be in a safer area with an updated room.
Business response:
Dear Mary, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for your challenges and for not meeting your expectations. Rest assured, we will address these issues diligently, as we are committed to continual improvement to ensure a pleasurable experience for all our guests. Additionally, we strive to maintain competitive rates in line with those of other establishments in the area and wish to note that published prices may fluctuate daily based on average room demand. We lo... read more
Dirty and very unprofessional. Sofa bed with blood stains, a very uncomfortable smell. And I was told you are responsable to take your own trash out. So I’m paying a hotel service to do their job as well?
Business response:
Dear Ingrid, We appreciate you taking the time to share your feedback with us. Our goal is to deliver exceptional service consistently, and we apologize if we fell short of your expectations. Rest assured, your comments have been passed on to our team, and we are dedicated to making the necessary improvements to elevate the quality of our service for all our guests. We are eager to have the opportunity to provide you with the level of hospitality you deserve during your next trips to our city.Sincerely,Hotel Management
It’s a place to sleep. Has full kitchen for family with kids or bigger groups which is nice - saves on cost for food. The carpet in the room was horrible, and room had a musky smell every time we returned. Overall carpet is a no star and the rest rated a 2 star.
Business response:
Dear Shannon, Thank you for sharing your experience with fellow travelers. We're glad you appreciated the kitchen, which is ideal for families and larger groups. However, we regret any inconvenience caused by the condition of the carpet and the odor in your room. Our guests deserve a fresh, clean suite; we regret falling short. We will share your comments with the housekeeping team to ensure thorough cleaning. We hope you'll consider staying with us again, and we'll strive to provide a more enjoyable experience overall.Since... read more
Horrible canceling tomorrow reservation as soon as I can if it wasn't 230am I would go to another hotel now... reserved room with sofa pullout it's disgusting... couch wet and mattress gross cushions had food stuck to them room elevator and floor has horrible smell room is worse than a motel 6 slept on top of sheets and prayed no bed bugs... definitely not worth the price I would pay at a far better hotel...
Business response:
Dear Katy, Thank you for your review. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is invaluable to us, and we assure you that we are taking immediate steps to address the issues you mentioned, particularly regarding the cleanliness and condition of the room. We understand your frustration and regret that we fell short of your expectations. We hope you will give us another chance to provide you with a superior experience in the future. Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.