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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beyond disgusting and filthy. Unsanitary The room was disgustingly dirty - food smeared on the floor, urine on bottom of toilet seats, there was no window screens, there was no mattress in pull out sofa, no remote for tv , cigarette ashes when it was a non smoking room- hairs on the night stand , room was disgusting and they couldn’t switch due to capacity fullness - my main concern was having my kids stay in that filth - I was here for a very important family event and this was a horrible expo
Business response:
Dear Krista, Thank you for taking the time to share your experience with us. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will give us another opportunity to show you the hospitality we are dedicated to provi... read more
No bueno. I let the hotel know we'd be arriving after midnight. Got there doors were locked. Picked up after hours phone and it rang for 10 minutes straight, no answer. An old lady on a power chair was stuck outside she had us use her key to open the door so she could get back in, we went in behind her so we could at least be indoors, since our uber had dropped us off and we were stuck with nowhere to go. Another 10 minutes pass before the worker finally came out and was irritated to be bothered. Finally got checked in. The ... read more
Business response:
Dear Guest, We deeply regret the challenges you faced during your arrival and sincerely apologize for the inconvenience caused. Your experience does not meet our usual standards, and we will address the communication and service issues with our team. Additionally, we appreciate your feedback on the condition of the room and will ensure improvements are made. Your comments are invaluable, and we appreciate your understanding. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for... read more
BLAH!!!! Not as nice as on pictures. Pull out couch mattress had its days, very thin and not comfy at all. TV was small. Rooms Not at all as in pictures. Had us fooled w/price we paid.
Business response:
Dear Guest, We are disheartened to see your comment, as this is far from what we want our guests to experience. We apologize for not meeting your expectations regarding the comfort of our room and amenities, and we will address these concerns with our team for future improvements. Your patience and understanding in this matter are greatly appreciated, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management
Terrible experience, dont you even think about it The service was awful, the persons that were in front desk were always in bad mood, its a shame that the description of this hotel said that has breakfast as they give us ONE granola bar (exactly one and no more), t for cleaning you have to ask.. Really I dont know how is this working right now.
Business response:
Dear Pedro G, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback about the service and breakfast is concerning, and we regret any inconvenience caused. We will address these issues with our respective teams to ensure improvements. Your comments are invaluable, and we appreciate your understanding. We hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
The hotel room was small and the air conditioning vent was only in the living room (of a 1 bedroom suite) and not in the bedroom. The carpet was not clean and overall the facility looked run down. It did not look like advertised.
Business response:
Dear Viraf, Thank you for sharing your concerns about your recent stay. We sincerely apologize for any discomfort you experienced regarding the room layout and cleanliness issues. Your feedback is crucial, and we will address these matters internally to enhance our guests' experience. Please know that this does not reflect our usual standards, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Lobby was dirty, Terrible smell in the hallway took the elevator to my room and my key card did not work. Decided to leave due to how dirty the lobby and hallways were did not feel comfortable even going in the room.
Business response:
Dear Victoria, Thank you for choosing our hotel for your recent stay. We apologize for the inconvenience and discomfort you experienced. Cleanliness and comfort are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback regarding the lobby, hallways, and key card issue is concerning, and we assure you that we will address these matters internally to ensure a more pleasant experience for our guests in the future. Your insights are invaluable, and we hope to have the opportunity to wel... read more
Worst hotel ever! There were crack roaches, tiny bugs on the counters, the floor, chairs and couch were filthy and it smelled of weed. Do not let the pictures fool you. The front desk lady was intense. We had no choice but to stay in the hotel because all other hotels were fully booked. We cancelled our booking the following night.
Business response:
Dear Guest, Thank you for the review. We sincerely apologize for the disappointing experience caused by the cleanliness, smell, and at the front desk. This does not reflect our usual standards, and corrective measures will be implemented with our housekeeping team to prevent a recurrence as we continually strive to improve our services. Moreover, we are sorry that these issues compromised your plans and regret that you had to cancel with us. We appreciate you bringing this to our attention. Your feedback is much appreciated,... read more
wasnt what it was !! said they said they had food they didn’t really have any food. There’s no Internet no nothing it was horrible. Dirty , everything was from the 1970s.
Business response:
Dear Jamie, We appreciate your feedback and apologize for any disappointment during your visit. What you have experienced does not align with our usual standards, and we apologize for not meeting your expectations with our complimentary grab-and-go breakfast and the WiFi. Additionally, we follow the most rigorous industry standards regarding the cleanliness of our suites, and we genuinely regret any inconvenience this may have caused. We will share your comments with the appropriate teams to prevent such oversights in the fu... read more
Lights in bedroom didn’t work, lots of garbage under bed, rest of room was probably not very clean, second bed was a thin, springy couch mattress. Toilet paper holder fell off the wall. I didn’t wanna be blamed for all of this, garbage, damage, etc. I called Expedia, getting a discount on the night we stayed, and a refund for checking out early. (Didn’t stay second night) I also invited the manager into the room and showed him everything we were not happy with.
Business response:
Dear Todd, We apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we appreciate you bringing these issues to our attention. Rest assured, we take cleanliness and maintenance seriously, and we will address the issues you've raised to ensure a more comfortable experience for our guests in the future. We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.