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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service- beds had blood and coffee stains/ they could bk it give us keys to our room/ staff had to let us in and out. Only 1 person working, she was overwhelmed. Horrible experience! Never staying here again.
Business response:
Dear Jesus, Thank you for sharing your observations. We're genuinely sorry to hear about your experience. What you have mentioned falls below our standards, and we apologize for any inconvenience caused. Rest assured, we take this seriously and will address your issues with our team. Your feedback is valuable as we strive to improve our services. If you reconsider, we'd love the chance to make it right on a future visit.Sincerely,Hotel Management
It’s a dump. If I hadn’t prepaid would not have stayed
Business response:
Dear Brian, Thank you for choosing us and sharing your feedback. We regret to learn that your stay did not meet your expectations. We appreciate your honest feedback. If there are specific aspects you'd like us to address or if you have suggestions for improvement, please share them with us. We aim to ensure every guest has a positive experience and take your comments seriously. Thank you for bringing this to our attention, and we hope to serve you better in the future. Safe travels.Sincerely,Hotel Management
Very unpleasant bad customer service rude team members dirty facilities not recommended
Business response:
Dear Roberto, We highly appreciate your valuable feedback regarding your recent experience with our services. We regret that your experience was marred by unfavorable customer service, discourteous behavior of our team members, and unclean facilities. Please accept our sincere apologies for the inconvenience caused by these lapses. We take these concerns seriously and are committed to urgently addressing them. Thank you for bringing these issues to our attention, which will assist us further in ensuring that our services mee... read more
DONT STAY HERE!The pictures & description isFALSE! DONT STAY HERE! Their pictures and description of the stay is a lie! When we got there the lady in front was not very friendly and looked like she hated her job and had somewhere better to be. The smell was awful. When we got to our room the floor had little water puddle on the floor. It look like they had just cleaned as we were checking in. The bathroom door didn’t even close all the way and we were staying with a friend and we had to stay on one side of the room while peo... read more
Business response:
Dear Robert, We sincerely apologize for the challenges you encountered during your stay. Your feedback is invaluable, and we regret any inconvenience caused by our team's oversight. We take your concerns seriously and are actively addressing them to enhance the guest experience. Your observations about cleanliness and staff demeanor have been shared with the appropriate teams for immediate improvement. We understand your disappointment, and we are committed to making the necessary changes. We appreciate your honesty and hope... read more
2 star rank is you get what you paid for First I have to say that the cost for my stay was really good and affordable! That being said my room was run down and didn't seem to be very clean although I am sure the maid did the best! Carpet was stained and dirty. One light was burned out and the bath tub, toilet and sink didn't have that sparkling clean luster like the pricer hotels. The bed was comfortable but the pillows weren't the greatest. When I rent a room I always get free breakfast and the ad did say free breakfast. I ... read more
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management
Bad hotel amenities and services The room was not cleaned. The bed mattress was not flipped over on the right side. Hotel amenities was not filled. Overall the hotel was not good from what I paid for.
Business response:
Dear Eric, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Operating as a retirement home not a hotel
Business response:
Dear Robin, Thank you for sharing a review of your stay. We appreciate your feedback and want to ensure that all our guests, regardless of age, enjoy their stay. While our hotel caters to a diverse range of travelers, we understand your perspective and will continue to work on providing a welcoming and comfortable environment for all. We hope you had a safe and pleasant stay, and if you ever choose to revisit the area, we would be delighted to host you. Your comfort and satisfaction remain our top priorities.Sincerely,Hotel ... read more
Place was very dirty. There was a terrible smell. I woke up in the middle of the night to go to the restroom and there were coackroaches in the bathroom!
Business response:
Dear Alfredo, We apologize for your unpleasant experience during your stay. Cleanliness and guest comfort are our top priorities, and we're sorry we fell short of your expectations. Your feedback is valuable, and we will address these concerns with our team to ensure a better experience for our future guests. Thank you for bringing this to our attention, and we hope you will give us another chance to provide a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.