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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to shopping and dining. That's all. I will not be staying there again. Rude staff. Some rooms had roaches. Too much to pay for nothing
Business response:
Dear Myishia, Thank you for sharing your experience with us. We're glad that our location near shopping and dining meets your needs. However, we sincerely apologize for the challenges you encountered during your stay. It's disheartening to hear about the issues with staff and cleanliness. This does not reflect our standard of service. We will share these concerns with our respective teams to enhance the guest experience. Your feedback is invaluable, and we appreciate your honesty. Thank you for bringing this to our attention... read more
They wouldn’t allow me to check in
Business response:
Dear Christopher, We sincerely apologize for the inconvenience you experienced during your attempt to check-in. We understand how frustrating this must have been and regret any disruption to your plans. Our team will review the circumstances to ensure such incidents are appropriately addressed and do not recur. Our goal is to provide a smooth and pleasant stay for all our guests, and we appreciate your feedback as it helps us improve our service. Thank you for bringing this to our attention, and we would welcome another oppo... read more
My worst experience ever. Bed bugs, cockroaches, dirty rooms, awfully rood staff and disgusting bathroom. They said there’s a breakfast in the morning, but they didn’t have anything except gross “coffee”.
Business response:
Dear Andrei, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Dear Fernandito, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Arrived 20 min before check-in time, hoping the would accommodate an slight earlier time. The Front staff woman seemed the be annoyed when I asked and says “no, you can’t”, nothing else. Mom needed to use the restroom as we been traveling. But there was no restroom on the lobby. Came back 3 hrs later. Was checked in and given the room key to find out that the room wasn’t clean. Was asked to come back in 20 min. Went out for dinner and came back around 9. As we were coming out of the elevator with all the luggage and very tir... read more
Business response:
Dear Mylena, We sincerely apologize for the inconvenience you experienced during your stay, and we deeply regret that our service did not meet your expectations. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. Please know that we take your concerns seriously and are actively addressing the communication lapses and service gaps you encountered. We understand the importance of a seamless and welcoming experience and are committed to improving to ensure a more positive stay for our gue... read more
Not happy It was terrible . I paid online but sense I did not have a credit card we could not stay there . We are not very happy with this whole ordeal .
Business response:
Dear Paul, Thank you for staying with us and for leaving a review. We are sorry our payment policy inconvenienced you. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We understand the frustration and hope you will allow us another opportunity to host you in the future.Sincerely,Hotel M... read more
Check in staff was quite curt. Felt like they assume everyone was going to steal or break something. The room smelled horrible. Very dirty. Shower had a hole in the tub where the washcloth handle is. Window screen was missing. Neither of the lights by the beds worked. Doors were grimey. We were told we had to take our own garbage out to the dumpster. The sheets and towels were clean. When we left the lady took the key card without any question of how our stay was or thanks. Wish I would have spent the $20 a night more and st... read more
Business response:
Dear George, We're truly sorry to hear about the disappointing experience during your stay. Your feedback is invaluable, and we apologize for any lapses in service and cleanliness. We take your concerns seriously and will address them with our team to ensure improvements. We strive to provide a welcoming and comfortable environment for all our guests, and we regret if we fell short of this goal during your visit. Your feedback helps us enhance our services, and we hope you might consider giving us another opportunity to prov... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.