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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I guess you pay for what it is
Business response:
Dear Joe, Thank you for sharing your feedback. We are disappointed that we did not meet your expectations and that we were unable to address the issues you encountered. Your experience does not reflect our usual standards, and we deeply regret your disturbance and problems. We will take the proper action as we are committed to providing guests with a beautiful experience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management
Im going to give benefit of the doubt and say that the hotel was understaffed. The room was dirty (actual substance on the door no clue what it was), things in disrepair. You have to ask for supplies and anytime you needed something it seemed like a chore to the staff. This was more of what I would expect from a budget motel then an extended stay.
Business response:
Dear Ariana, We apologize for the inconvenience you experienced during your stay. Our guests' comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We take cleanliness and maintenance seriously, and your feedback will be addressed promptly to ensure improvements. We appreciate your understanding and will work diligently to provide a more enjoyable experience for all our guests in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
When we arrived the lady at the front desk was rude and unhelpful. After getting to our room we noticed that there were no linens for the pull out bed and requested some. She very gruffly told us they were in the wash. About 2 hours later as we were going out for the event that we were there for and i let the front desk know we would be out to an event till late and to please put the linens in the room when they had a chance. Got back to the room at 1am to find no linens and called the front desk. No answer. Called the after... read more
Business response:
Dear Elise, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured we will address this with our team. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels ... read more
It smelled horribly like cat pee in the hallway and our room and the beds were dirty and the mattress in the sofa had the springs coming out so my son was very uncomfortable
Business response:
Dear Carissa, Thank you for sharing your review with us. We always strive to provide our guests with a satisfying experience in every aspect. Therefore, we were disappointed to learn that the sofa bed in your room was uncomfortable and that we failed to provide you with the flawless stay that you deserved. Since receiving your feedback, we have taken appropriate measures to address these issues. Our team is dedicated to ensuring that every room is immaculate and welcoming. We hope that you will consider staying with us again... read more
There was a lot of bad smells Old carpet,old drapes had a bad stinch
Business response:
Dear Lynette, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the cit... read more
Dislike most of their services.
Business response:
Dear Lucia, Thank you for choosing to stay at our hotel recently. We would like to apologize for not meeting your expectations during your visit. Our staff is devoted to ensuring that all our guests have a fantastic stay, so we are sorry that we failed to provide you with this level of hospitality. We hope that you will give us another chance in the future so we can demonstrate our commitment to providing you with the outstanding experience you deserveSincerely,Hotel Management
Not a Nice Place
Business response:
Dear Kent, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We hope you will reconsider and stay here again should your travels bring you back to our area.Sincerely,Hotel Management
Beyond disgusting and filthy. Unsanitary The room was disgustingly dirty - food smeared on the floor, urine on bottom of toilet seats, there was no window screens, there was no mattress in pull out sofa, no remote for tv , cigarette ashes when it was a non smoking room- hairs on the night stand , room was disgusting and they couldn’t switch due to capacity fullness - my main concern was having my kids stay in that filth - I was here for a very important family event and this was a horrible expo
Business response:
Dear Krista, Thank you for taking the time to share your experience with us. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will give us another opportunity to show you the hospitality we are dedicated to provi... read more
No bueno. I let the hotel know we'd be arriving after midnight. Got there doors were locked. Picked up after hours phone and it rang for 10 minutes straight, no answer. An old lady on a power chair was stuck outside she had us use her key to open the door so she could get back in, we went in behind her so we could at least be indoors, since our uber had dropped us off and we were stuck with nowhere to go. Another 10 minutes pass before the worker finally came out and was irritated to be bothered. Finally got checked in. The ... read more
Business response:
Dear Guest, We deeply regret the challenges you faced during your arrival and sincerely apologize for the inconvenience caused. Your experience does not meet our usual standards, and we will address the communication and service issues with our team. Additionally, we appreciate your feedback on the condition of the room and will ensure improvements are made. Your comments are invaluable, and we appreciate your understanding. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.