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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were old with drawers that were either completely broken or did not work. They need a major upgrade with chipped paint all over. The 'breakfast included" was only granola bars as they said vendor had not delivered other items in a while. False advertising at it's best. People working there tried their best to help when possible.
Business response:
Dear Richard, Thank you for being our guest. We are sorry for the inconvenience caused by the condition of the accommodation. We have taken note of your observations regarding the need to update and renovate and are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. It isn't enjoyable to read that our breakfast was not up to the mark. Your comments are appreciated and shared with the team for further... read more
The room was not clean
Business response:
Dear RENE, We are sorry your room was not clean during your stay. We strive to provide our guests with a comfortable and clean environment, and it's disappointing to know that we fell short of your expectations. Please know that we take cleanliness very seriously, and we will use your feedback to address areas where we can improve. We hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Déjeuner très pauvre. Sofa lit non utilisable. Chambre pas très propre.
Business response:
Dear RENE, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Since... read more
No basic amenities such as shampoo or a showering soap were provided. The terrible smell in the hallway was lingering the entire weekend. The towels, which you have to go down and exchange if you want new ones, we’re old and raggedy. There were disgusting stains in the pullout couch mattress and flipping it over was even worse. The staff said they don’t change those but couldn’t use it and their solve was handing us a thin blanket to cover the matters. Ended up just sharing the bed. The cabinets and drawers looked like they ... read more
Business response:
Dear David, It wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Mana... read more
Wouldn’t recommend Not very clean. Dirty pull out mattress, overall not a nice place. Everything was broken or falling apart. The workers were not friendly or welcoming. Was only a grab and go breakfast which wasn’t great.
Business response:
Dear Michelle, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced during your stay. We take cleanliness very seriously and have addressed the issues you mentioned with our housekeeping team. Our team strives to provide friendly and welcoming service to all our guests, so we apologize if you did not feel that way. We are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. We ar... read more
The check-in process was great. The facility experience and later service were disappointing. ----- The front desk staff who was there on the night we checked in. Appreciate her being thoughtful and accommodating us with the late check-in past mid night. Thank you. I missed the person's name. I appreciate going the extra mile. ------ The room wasn't clean. The sofa bed was not in a good condition. On a second day we were away all day. We called the Hotel to accommodate us to a different room. They would honor the request and... read more
Business response:
Dear Ram, Thank you for choosing our hotel and sharing your feedback. While it is great to know you had a seamless check-in experience, we regret failing you in the outlined areas and that you had to leave sooner than anticipated. We strive to keep our suites clean, well-maintained, and inspected before allocating them to arriving guests. Therefore, we apologize if we overlooked anything during this process. We are taking necessary measures to prevent future occurrences. However, we cannot speak on behalf of the booking site... read more
I only stayed for a night but when trying to do my check in the lady at the counter told me that they were overbooked and they might have no room for my family… finally she had the room but she said didn’t have enough laundry etc if we need extra linen … overall very unprofessional and rude also the mattress in the sofá cama had a huge blood stain … we decided to stay here because it was close to airport an Uber rides are very costly in Phoenix also we only slept 5 hours and left, not staying here again though, thanks
Business response:
Dear mairelly, Thank you for letting us know about your stay. Learning about your issues with one of our staff members could be much better. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed t... read more
The hotel is not clean at all, smells real bad and the customer service is terrible, So please don’t stay here,
Business response:
Dear Juana, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We have shared your concerns about the customer service with the concerned team member and have taken action to provide a bette... read more
This place was awful! The property, the room, and the staff were all terrible
Business response:
Dear Kevin, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is shared with our concerned team to review and improve. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.