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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy It was terrible . I paid online but sense I did not have a credit card we could not stay there . We are not very happy with this whole ordeal .
Business response:
Dear Paul, Thank you for staying with us and for leaving a review. We are sorry our payment policy inconvenienced you. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We understand the frustration and hope you will allow us another opportunity to host you in the future.Sincerely,Hotel M... read more
Check in staff was quite curt. Felt like they assume everyone was going to steal or break something. The room smelled horrible. Very dirty. Shower had a hole in the tub where the washcloth handle is. Window screen was missing. Neither of the lights by the beds worked. Doors were grimey. We were told we had to take our own garbage out to the dumpster. The sheets and towels were clean. When we left the lady took the key card without any question of how our stay was or thanks. Wish I would have spent the $20 a night more and st... read more
Business response:
Dear George, We're truly sorry to hear about the disappointing experience during your stay. Your feedback is invaluable, and we apologize for any lapses in service and cleanliness. We take your concerns seriously and will address them with our team to ensure improvements. We strive to provide a welcoming and comfortable environment for all our guests, and we regret if we fell short of this goal during your visit. Your feedback helps us enhance our services, and we hope you might consider giving us another opportunity to prov... read more
Smelled bad. Lost our reservation. Cot was terribly uncomfortable.
Business response:
Dear Brian, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We are also sorry for the inconvenience you faced due to the odor and mattress issues. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely, Hotel Management
I dont know that I found anything really positive about this property. Im not picky,we have stayed in a lot of hotels and motels. The lady at the fromt desk was not friendly at all. There was people loitering in front of the property when we were trying to check-in. The elevator smelled strongly of weed. The room was not the cleanest. The carpet was dirty,it had stains and what i hope was gum(?)on the floor. There was no toiletries in the room at all. No hand soap shampoo or conditioner,nothing. The pool was closed with no r... read more
Business response:
Dear Jason, We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is disheartening, and we deeply regret any inconvenience caused. This does not reflect the standard of service we strive for. Our team will investigate and address these matters promptly to ensure improvements. We understand your disappointment, and we appreciate your patience. If you reconsider staying with us, we are committed to providing a much-improved experience.Sincerely,Hotel Management
The staff is nice the lobby is clean but the rooms really have been put through the ringer by people who lived there as opposed to vacationed there. My room had stab marks on the couch and dirt on the walls. I can submit pics if you ask. I was woken up at 3 am by the couple in the room over me having a fight! It was alot
Business response:
Dear Stefanie, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Also, please accept our sincere apologies for the noise issue. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve our... read more
Decepcionante. Llegamos a las 10 pm con la habitacion reservada y pagada, ya que al dia siguiente teniamos que que salir muy temprano al aeropuerto, y nos salieron con que no habia habitaciones, porque estaba sobrevendido. no se preocuparon por reasignarnos en otra habitacion u hotel, solo se ocuparon de reembolsar el monto pagado.
Business response:
Dear Guest, Thank you for posting a review of your recent visit. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit..Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.