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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled bad. Lost our reservation. Cot was terribly uncomfortable.
Business response:
Dear Brian, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We are also sorry for the inconvenience you faced due to the odor and mattress issues. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely, Hotel Management
I dont know that I found anything really positive about this property. Im not picky,we have stayed in a lot of hotels and motels. The lady at the fromt desk was not friendly at all. There was people loitering in front of the property when we were trying to check-in. The elevator smelled strongly of weed. The room was not the cleanest. The carpet was dirty,it had stains and what i hope was gum(?)on the floor. There was no toiletries in the room at all. No hand soap shampoo or conditioner,nothing. The pool was closed with no r... read more
Business response:
Dear Jason, We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is disheartening, and we deeply regret any inconvenience caused. This does not reflect the standard of service we strive for. Our team will investigate and address these matters promptly to ensure improvements. We understand your disappointment, and we appreciate your patience. If you reconsider staying with us, we are committed to providing a much-improved experience.Sincerely,Hotel Management
The staff is nice the lobby is clean but the rooms really have been put through the ringer by people who lived there as opposed to vacationed there. My room had stab marks on the couch and dirt on the walls. I can submit pics if you ask. I was woken up at 3 am by the couple in the room over me having a fight! It was alot
Business response:
Dear Stefanie, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Also, please accept our sincere apologies for the noise issue. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve our... read more
Decepcionante. Llegamos a las 10 pm con la habitacion reservada y pagada, ya que al dia siguiente teniamos que que salir muy temprano al aeropuerto, y nos salieron con que no habia habitaciones, porque estaba sobrevendido. no se preocuparon por reasignarnos en otra habitacion u hotel, solo se ocuparon de reembolsar el monto pagado.
Business response:
Dear Guest, Thank you for posting a review of your recent visit. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit..Sincerely, Hotel Management
Horrible service- beds had blood and coffee stains/ they could bk it give us keys to our room/ staff had to let us in and out. Only 1 person working, she was overwhelmed. Horrible experience! Never staying here again.
Business response:
Dear Jesus, Thank you for sharing your observations. We're genuinely sorry to hear about your experience. What you have mentioned falls below our standards, and we apologize for any inconvenience caused. Rest assured, we take this seriously and will address your issues with our team. Your feedback is valuable as we strive to improve our services. If you reconsider, we'd love the chance to make it right on a future visit.Sincerely,Hotel Management
It’s a dump. If I hadn’t prepaid would not have stayed
Business response:
Dear Brian, Thank you for choosing us and sharing your feedback. We regret to learn that your stay did not meet your expectations. We appreciate your honest feedback. If there are specific aspects you'd like us to address or if you have suggestions for improvement, please share them with us. We aim to ensure every guest has a positive experience and take your comments seriously. Thank you for bringing this to our attention, and we hope to serve you better in the future. Safe travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.