This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel period! Worst hotel ive even seen or ever ckd into. Didnt even stay over an hour! Loaded my bags n left. Did not feel safe there. Horrible experience
Business response:
Dear Rick, Thank you for sharing your feedback. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your comments seriously and will use them to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. Sincerely,... read more
Dirty, noisy all night, loiterers outside, etc We immediately noticed loiterers in the parking lot. Room was run down, table had a big dip in the middle, bed was nasty. Excessive data collection from the lady at the front desk, including my employer, etc. I refused to provide this, not sure who they are collecting for. They wanted photo ID from all adults staying, never see this at other hotels. I'm assuming they don't take details from the loiterers. Overall worst hotel stay ever.
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please... read more
They never clean your room even if you stay a month
Business response:
Dear Sandi, Thank you for your recent review of your stay. We apologize for your disappointment with the housekeeping service. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope yo... read more
I stayed there for a whole month and they never came in to clean my room once
Business response:
Dear Sandi, Thank you for reviewing your recent experience at our hotel and making it your second home. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Su personal no tiene ni idea del trato al cliente. Al momento de llegar al hotel y registrarnos no fue nada cordial las personas encargadas. Fueron tantos requisitos que nos pidieron para registrarnos que se nos hizo muy tedioso.
Business response:
Dear Alexia, Thank you for reviewing your stay with us. We deeply regret the disappointing experience you had with our staff during check-in. Providing exceptional customer service is our goal, and we apologize for falling short. We appreciate your feedback and will address this matter to ensure a more welcoming and efficient registration process for our guests. Your comfort and satisfaction are important to us, and we hope to have the opportunity to offer you a more positive stay in the future. Thank you for sharing your co... read more
Avoid this property at all costs!!! I had to change rooms on arrival because the garbage disposal was dead and clogged with the most foul smell coming from it. They moved me next door only to find out the disposal was non existent. I inquired and they said they were removing all of them. I then found out my dishwasher was broken along with the microwave and the front burner of the stove. The only reason that someone would want to stay at a place like this is because of these amenities that didn’t work. The staff was not frie... read more
Business response:
Dear Carson, Thank you for sharing your recent stay experience at our property. We sincerely apologize for the inconveniences and disappointments you encountered during your stay. The issues you described with the garbage disposal, dishwasher, microwave, stove, and the overall lack of hospitality from our staff are unacceptable, and we deeply regret that we fell short of your expectations. We appreciate your feedback, as it helps us identify areas for improvement. We will address these concerns with our team to ensure that s... read more
The staff were incredibly rude. Check in took forever once they finally come to the desk, waited for twenty minutes. I would have canceled amd found another place if i could have.
Business response:
Dear Amber, Thank you for staying with us and sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.