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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mattresses had giant blood stains, carpet was dirty, smelled like smoke, had to ask for refund and leave
Business response:
Dear Isabel, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Our housekeeping team is already at work to review and take action. Once again, we hope you will accept our apologies and consider giving us another chance to show you t... read more
Stay away from this place This hotel is horrible! Our room had last occupant garbage in can under sink. Missing light bulb, leaky kitchen sink, wall outlet with only half a cover(a violation of state law), upside down lock mechanism on bathroom slider making it useless. filthy hall ways, garbage in parking lot, breakfast was a cup of coffee and an energy bar of cupcake. I paid $260+ for a room Hotel 6 quality room.
Business response:
Dear Jerry, We are grateful that you have brought these concerns to our attention. Our goal is to provide our guests with excellent customer service, maintaining a clean and healthy environment throughout the hotel. But reading your comment is nowhere near the standard of the hotel. Therefore we apologize for any inconvenience and frustration you have during your stay. We have addressed the issues with the housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future ... read more
Check in was it so convenient
Business response:
Dear Manuel, Thank you for the feedback. It is always a pleasure to read reviews complimenting our service and hospitality. We look forward to your return and wish you all the best with your future travels.Sincerely,Hotel Management
Terrible dirty didn’t get the room we paid for. Filthy room no linen. Breakfast???
Business response:
Dear William, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room occupied and available. We understand your frustration, and we regret disappointing you. Also, we have shared your comments with our housekeeping team to review and improve. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you... read more
Overall service was not worth the $300+ spent for a night. Room was booked for 6 people. Room had 1 small trashcan, no phone, room smelled humid and musky, pullout bed had no beddings, mattress was lumpy and wires were exposed, trash under the couch, kitchen sink had cereal clogging the drain (not ours), only 4 towels were available, and breakfast was so low budget (instant cereal and water). Please don’t advertise free breakfast. When I requested beddings, we were told, “if you needed beddings, you should have came during t... read more
Business response:
Dear Joni, Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you consider this an isolated incident and come back for another stay. Sincerely,Hotel Management
Complete overhaul needed The worst hotel stay ever... from only a cold water shower on the night we arrived to hair balls in the bathroom and stains all over the carpet. The shower head sprayed water all over the ceiling. We got another room the next night but housekeeping is horrible and the entire place just needs to be torn down and replaced.
Business response:
Dear Guest, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
The Hotel needed to be updated
Business response:
Dear Arturo, It was a pleasure hosting you during your time in the city. We appreciate your observations regarding the opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. Thank you again for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management
Rude employee and dirty, unsanitary do not recommend
Business response:
Dear Lorena, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management
The stay at this place was awful! I wouldn't stay for another night! The showerhead sprayed water up onto the ceiling and dripped to the floor and all over. Made all our towels and clothes n stuff wet. By the end of a shower, the restroom floor was wet. The phone wasn't working correctly; I couldn't hear anything or anyone on the other line. I don't recommend..on the other hand Days Motel in Tempe was wonderful.
Business response:
Dear Candelaria, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.