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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, noisy all night, loiterers outside, etc We immediately noticed loiterers in the parking lot. Room was run down, table had a big dip in the middle, bed was nasty. Excessive data collection from the lady at the front desk, including my employer, etc. I refused to provide this, not sure who they are collecting for. They wanted photo ID from all adults staying, never see this at other hotels. I'm assuming they don't take details from the loiterers. Overall worst hotel stay ever.
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please... read more
They never clean your room even if you stay a month
Business response:
Dear Sandi, Thank you for your recent review of your stay. We apologize for your disappointment with the housekeeping service. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope yo... read more
I stayed there for a whole month and they never came in to clean my room once
Business response:
Dear Sandi, Thank you for reviewing your recent experience at our hotel and making it your second home. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Su personal no tiene ni idea del trato al cliente. Al momento de llegar al hotel y registrarnos no fue nada cordial las personas encargadas. Fueron tantos requisitos que nos pidieron para registrarnos que se nos hizo muy tedioso.
Business response:
Dear Alexia, Thank you for reviewing your stay with us. We deeply regret the disappointing experience you had with our staff during check-in. Providing exceptional customer service is our goal, and we apologize for falling short. We appreciate your feedback and will address this matter to ensure a more welcoming and efficient registration process for our guests. Your comfort and satisfaction are important to us, and we hope to have the opportunity to offer you a more positive stay in the future. Thank you for sharing your co... read more
Avoid this property at all costs!!! I had to change rooms on arrival because the garbage disposal was dead and clogged with the most foul smell coming from it. They moved me next door only to find out the disposal was non existent. I inquired and they said they were removing all of them. I then found out my dishwasher was broken along with the microwave and the front burner of the stove. The only reason that someone would want to stay at a place like this is because of these amenities that didn’t work. The staff was not frie... read more
Business response:
Dear Carson, Thank you for sharing your recent stay experience at our property. We sincerely apologize for the inconveniences and disappointments you encountered during your stay. The issues you described with the garbage disposal, dishwasher, microwave, stove, and the overall lack of hospitality from our staff are unacceptable, and we deeply regret that we fell short of your expectations. We appreciate your feedback, as it helps us identify areas for improvement. We will address these concerns with our team to ensure that s... read more
The staff were incredibly rude. Check in took forever once they finally come to the desk, waited for twenty minutes. I would have canceled amd found another place if i could have.
Business response:
Dear Amber, Thank you for staying with us and sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Rooms were old with drawers that were either completely broken or did not work. They need a major upgrade with chipped paint all over. The 'breakfast included" was only granola bars as they said vendor had not delivered other items in a while. False advertising at it's best. People working there tried their best to help when possible.
Business response:
Dear Richard, Thank you for being our guest. We are sorry for the inconvenience caused by the condition of the accommodation. We have taken note of your observations regarding the need to update and renovate and are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. It isn't enjoyable to read that our breakfast was not up to the mark. Your comments are appreciated and shared with the team for further... read more
The room was not clean
Business response:
Dear RENE, We are sorry your room was not clean during your stay. We strive to provide our guests with a comfortable and clean environment, and it's disappointing to know that we fell short of your expectations. Please know that we take cleanliness very seriously, and we will use your feedback to address areas where we can improve. We hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.