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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady who checked us in was so rude! Our refrigerator was so noisy and made it hard to sleep. Treadmill in the gym did not work. There was a broken drawer in the bathroom.
Business response:
Dear Patricia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!S... read more
Poor Costumer care
Business response:
Dear Innocent, Thank you for taking the time to share your feedback with us. We apologize if you felt dissatisfied with the customer service provided during your stay. Ensuring our guests feel valued and supported is important to us. Please know that we take your feedback seriously and strive to enhance our services. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Close to shopping and dining. That's all. I will not be staying there again. Rude staff. Some rooms had roaches. Too much to pay for nothing
Business response:
Dear Myishia, Thank you for sharing your experience with us. We're glad that our location near shopping and dining meets your needs. However, we sincerely apologize for the challenges you encountered during your stay. It's disheartening to hear about the issues with staff and cleanliness. This does not reflect our standard of service. We will share these concerns with our respective teams to enhance the guest experience. Your feedback is invaluable, and we appreciate your honesty. Thank you for bringing this to our attention... read more
They wouldn’t allow me to check in
Business response:
Dear Christopher, We sincerely apologize for the inconvenience you experienced during your attempt to check-in. We understand how frustrating this must have been and regret any disruption to your plans. Our team will review the circumstances to ensure such incidents are appropriately addressed and do not recur. Our goal is to provide a smooth and pleasant stay for all our guests, and we appreciate your feedback as it helps us improve our service. Thank you for bringing this to our attention, and we would welcome another oppo... read more
My worst experience ever. Bed bugs, cockroaches, dirty rooms, awfully rood staff and disgusting bathroom. They said there’s a breakfast in the morning, but they didn’t have anything except gross “coffee”.
Business response:
Dear Andrei, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Dear Fernandito, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Arrived 20 min before check-in time, hoping the would accommodate an slight earlier time. The Front staff woman seemed the be annoyed when I asked and says “no, you can’t”, nothing else. Mom needed to use the restroom as we been traveling. But there was no restroom on the lobby. Came back 3 hrs later. Was checked in and given the room key to find out that the room wasn’t clean. Was asked to come back in 20 min. Went out for dinner and came back around 9. As we were coming out of the elevator with all the luggage and very tir... read more
Business response:
Dear Mylena, We sincerely apologize for the inconvenience you experienced during your stay, and we deeply regret that our service did not meet your expectations. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. Please know that we take your concerns seriously and are actively addressing the communication lapses and service gaps you encountered. We understand the importance of a seamless and welcoming experience and are committed to improving to ensure a more positive stay for our gue... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.