Extended Stay America - Phoenix - Airport - Tempe

Anonymous 

on Expedia

2 years ago

Our prepaid room was given to someone else We got away late, waiting for child's presciption to be filled (shortage made it a 4 hour wait). We called the hotel to let them know we would be late, but we arrived at the hotel they had given our prepaid deluxe family suite away but put us in a room that would not accomodate my family, and it was not clean so we left, went to front desk, and asked for our $ to be refunded. 

Sonya 

on Expedia

2 years ago

The carpet in the room was damp and the room smelled musty. The hallways smelled of marijuana and was also musty. There was a foul order throughout the hallway on the 2nd floor. 

Jijun 

on Expedia

3 years ago

I reserved a room with two double full-beds at this hotel, but when I checked in, they assigned me a room with one queen- bed and a foldable sofa, and told me no other room available. As we were tired after long travel and late at around 10PM, we decided to make the foldable sofa a bed as we had 4 people. but when I asked the staff to cover the sofa bed with a new sheet as the sofa was dirty. she told me she will ask the next staff to do it in a couple minutes as she is about to go home. but after 20 minutes, no one came to ... read more

Lourdes 

on Expedia

3 years ago

The staff was fine. The restroom door didn’t lock no extra towels available and the breakfast was only muffins, oatmeal and coffee. Not a recomendable place. 

Barrett 

on Expedia

3 years ago

The sheets on the pull out sofa were dirty and there was a used mask on the sheets. The towel rack in the bathroom was broken and came out of the wall. The hotel clerk charged my credit card a second time after I told that I paid on Expedia. This was absolutely the worst experience that I’ve had in the more that 20 years that I’ve booked reservations on Expedia. 

David 

on Expedia

3 years ago

Everything was old and dirty. Our room had broken drawers and was minimally equipped. There were no linens for the pullout bed and the front desk said they couldnt provide any because they were all in use or dirty. Beeakfast was bare bones with hardly any seating. No ice available either. We had yo go buy some at Walmart.