Extended Stay America - Phoenix - Airport - Tempe

Business response:

Dear David, Thank you for staying with us and sharing your experience. Please accept our apologies for the noise disturbance you experienced from nearby guests. On rare occasions, guests who do not adhere to the property rules concerning noise cause disturbance and annoyance to all those in the immediate vicinity. We regret that we could not resolve this immediately and for the inconvenience caused. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen ag... read more

Business response:

Dear John, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your review. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management 

Business response:

Dear Lindsey, First and foremost, we want to apologize for the inconvenience you and your family experienced during your stay with us. We want all our guests to have an exceptional experience. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit.Sincerely,Hotel Management 

Business response:

Dear Timothy, Thank you for sharing your feedback about your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Sincerely,Hotel Management 

Business response:

Dear Randal, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We take these comments very seriously and use them to improve our guest experience. In the future, please know our front desk staff is always available to help make the most of your stay. We hope you will give us another opportunity to deliver the service and hospitality you deserve should your travels bring you back to the ... read more

Business response:

Dear Elizabeth, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management