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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our prepaid room was given to someone else We got away late, waiting for child's presciption to be filled (shortage made it a 4 hour wait). We called the hotel to let them know we would be late, but we arrived at the hotel they had given our prepaid deluxe family suite away but put us in a room that would not accomodate my family, and it was not clean so we left, went to front desk, and asked for our $ to be refunded.
Business response:
Dear Guest, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
The carpet in the room was damp and the room smelled musty. The hallways smelled of marijuana and was also musty. There was a foul order throughout the hallway on the 2nd floor.
Business response:
Dear Sonya, thank you for taking the time to give us feedback on your recent stay. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We hope to welcome you back in the future.Sincerely,Hotel Management
I reserved a room with two double full-beds at this hotel, but when I checked in, they assigned me a room with one queen- bed and a foldable sofa, and told me no other room available. As we were tired after long travel and late at around 10PM, we decided to make the foldable sofa a bed as we had 4 people. but when I asked the staff to cover the sofa bed with a new sheet as the sofa was dirty. she told me she will ask the next staff to do it in a couple minutes as she is about to go home. but after 20 minutes, no one came to ... read more
Business response:
Dear Jijun, please accept our apologies for not meeting your expectations regarding the room you requested. We try to honor these requests; however, there are times when we do not have a room available. We understand your frustration, and we truly regret disappointing you. We are also sorry for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed t... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
The staff was fine. The restroom door didn’t lock no extra towels available and the breakfast was only muffins, oatmeal and coffee. Not a recomendable place.
Business response:
Dear Lourdes, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating to future guests. Also, we are sorry the breakfast offerings were not to your liking; we have noted your feedback for future changes in offerings. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
The sheets on the pull out sofa were dirty and there was a used mask on the sheets. The towel rack in the bathroom was broken and came out of the wall. The hotel clerk charged my credit card a second time after I told that I paid on Expedia. This was absolutely the worst experience that I’ve had in the more that 20 years that I’ve booked reservations on Expedia.
Business response:
Dear Barrett, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
Everything was old and dirty. Our room had broken drawers and was minimally equipped. There were no linens for the pullout bed and the front desk said they couldnt provide any because they were all in use or dirty. Beeakfast was bare bones with hardly any seating. No ice available either. We had yo go buy some at Walmart.
Business response:
Dear David, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.