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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
floors were dirty and bathroom was not clean
Business response:
Dear Jody, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. We hope to see you again soon.Sincerely,Hotel Management
Room was small to fit my party, sofa bed did not have any linens or extras in room for it, mattress looked really dirty and stained no extractor in restroom.
Business response:
Dear Yesenia, Thank you for taking the time to comment on your stay. We regret your disappointment with the size of your room and apologize for the inconvenience caused. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review.Sincerely,Hotel Management
The service was great but the hotel and rooms were dirty and you could smell cigarette smoke through the whole place. My room was the worst and I could not stay there.
Business response:
Dear Tarah, Thank you for the review and for sharing your experience. We were glad to read that; overall, you had a wonderful stay. However, please accept our apologies for the disruption to your visit caused by the smoke smell. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. We hope to welcome you back in the future.Sincerely,Hotel Management
Nada
Business response:
Dear Lorena, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
paid extra for the free breakfast, was a lie 2 days there was a muffin last day nothing. asked for a coffee pot never came. could have stayed at motel 8 for 35 cheaper a night.my gma was not happy i was not seeing as i found it. save money stay elsewhere.
Business response:
Dear star, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We do our best to facilitate a good flow and keep food stocked; therefore, your feedback has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Other guest were super loud walking down the halls. It was like a group of 5 or more and they kept walking up and down the hall be extra loud at 2 in the morning loud enough to wake me up and my kids and front desk did not ask them at once to quiet down I had to get up and ask them to be quiet multiple times.
Business response:
Dear David, Thank you for staying with us and sharing your experience. Please accept our apologies for the noise disturbance you experienced from nearby guests. On rare occasions, guests who do not adhere to the property rules concerning noise cause disturbance and annoyance to all those in the immediate vicinity. We regret that we could not resolve this immediately and for the inconvenience caused. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen ag... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.