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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk did not have our prepaid Expedia reservation but Larae at the front desk called Expedia and worked very hard to get it straightened out. The suite was in very poor condition, especially the bathroom and there weren’t even enough full towel sets for 2 people. Grab and go breakfast was unimpressive.
Business response:
Dear Arthur, thank you for being our guest. We are sorry for the difficulties you experienced during your stay. Providing clean and comfortable accommodation is our top priority, and we have discussed your comments with our Housekeeping team. Also, your feedback about our grab-n-go breakfast is shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerel... read more
The staff was great, the only issue I had was our check in time was delayed do to cleaning but when we got to our room we had a weird smell and it stayed. We found a bag of old onions in the lower cabinet. The ac was musty and when my husband accidentally hit the heater instead of the ac it set off the smoke alarm, the fridge was dirty and still had food residue, the bathroom had a sticker on the wall from a bathing suit liner
Business response:
Dear MELISSA, please accept our apologies for not meeting your expectations on behalf of our entire team. We take these concerns very seriously, especially with the cleanliness of our hotel. We have addressed this with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you soon. Sincerely, Hotel Management
We arrived at midnight, having booked a 2-bed room with a sofa. They only had a 1-bed room and didn’t care about the problem. Had to move to another hotel at 1am. Worst experience ever.
Business response:
Jesus, thank you for your candid evaluation. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
April 2022 Weekend stay Very tired hotel with dents in the fridge doors and holes in the curtains. No coffee in the morning with only nutrigrain bars to eat Hotel needs to be knocked down and replace
Business response:
Philip, thank you for being our guest. We are sorry that the condition of our accommodations did not meet your expectations and for the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Also, we want to apologize for not meeting your expectations concerning our breakfast. We will address these concerns with our food and beverage team as we always want to improve our guest experience. We hope you will give us another opportunity to ... read more
Do you like dirty hallways, cockroaches and a breakfast muffin that could be a sponge? Then this is the place for you. Did I mention the springs in the mattress pressing into your spine? The humid bathroom with a loud fan that removes no moisture. The lamps with broken off plugs? The bright spot is a working refrigerator with an ice machine. The desk staff was super sweet. Although not surprised at the cockroach report. They moved us to a new room but it wasn’t much better. Especially for the high cost. Also there are sketch... read more
Business response:
Samantha, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
not at all worth the $200. dirty everything- cockroaches, blood stains, hair on towels, completely outdated and old. minimal to go breakfast.
Business response:
Amy, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.