This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean
Business response:
Daisuke, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
No ice machine on property. Ice maker in refrigerator did not work. Grab and go breakfast very disappointing.
Business response:
Joseph, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The room was very dirty. There was hairs everywhere in the bathroom as well as urine on the bottom of the toilet and dirt in the shower and the smell in the room smelled like sewer
Business response:
Miguel, thank you for your honest comments about your stay with us.We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experie... read more
Stood at the check-in counter for 20 min while the clerk talked to her friend outside about what they were going to do later on. No pillows in our room, asked for some and they gave us one. It was all they had available.
Business response:
Trevor, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the inconvenience you experienced regarding the in-room amenities and the service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will return to experience our hotel as we would have liked you to du... read more
I Didnt care for how dirty it was and the staff doent help out at all or seem to care we got into our room there was a big in the tub, there was no cups or anything everying was nasty ww had a broken dwar that the pices were just laying in the room, and most of all and i want to see how to get a re fund on my stay is that the sofa bed my children were going to sleep in was in horrific condition it was full of piss and blood and when i went down stairs they had no intention to do anythig about it, very disgusting i puked it w... read more
Business response:
Sandra, thank you for taking the time to share your experience with us. We are very sorry for the disappointment you encountered with the cleanliness of your room and apologize for the issue you had with the service provided by our team. This does not meet our standards; therefore, your feedback has been shared with the respective individuals to ensure future guests do not experience the same. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Place to avoid. pool was closed, no breakfast. Upon discussion with FD clerk, he advised yould reduce rate to @150.00 per day. Upont check out clerk could not produce a bill not find anything on her computer.. not helpful at all. at this time, have no clues as to the charges. Plan to dispute all with Amex. Place dirty with garbage bags in corridors. room is dire need of refurbishing,
Business response:
Francois, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
The fold out bed was disgusting. Had a huge stain. Called for sheets and they weren’t delivered. Had to go and get them. Bathroom wasn’t great. What looks like black mold in the folds of the bathtub. Leftover trash from the previous guest was found in cabinets and on the floor. Carpets stained.
Business response:
Bryson, thank you for sharing your experience at our hotel. We apologize for the inconvenience you encountered due to the mistakes made when servicing your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Rooms carpets were stained, stains on walls. Inconvenient "towel exchange". Staff coming into our room unannounced, for no known reason, no knock at door before entering.
Business response:
Miriah, thank you for taking the time to evaluate your stay. We would like to apologize for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. We will also share your comments with our housekeeping team regarding the service issues you encountered and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Si... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.