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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was kind of dirty. The staff was rude. I called down to the front desk to get batteries for my tv remote cause there wasn’t any, the lady said she don’t know where the batteries are and for me to come downstairs to get it. I said hey can I get batteries for the remote there wasn’t any. She said and I quote “I don’t know where the Batteries are, come down and get it” and hung up.
Business response:
Thank you for your recent review of your stay at our hotel. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without... read more
It was not a very clean place at all. Carpets dirty throughout the place. For the price it should have been better. Non smoking hotel and you could smell smoking and pot smoking as well. Even the front office had pot smell. Will not there again. Dirty outside pet feces everywhere. Our room was not clean rug had stains no smoke detector, window screens bent or broken. Its really needs a major make over. The room next to us had 4 dogs and 1 cat. Just needs to be better.
Business response:
Thank you for selecting our hotel and being our guest. We want our guests to have a comfortable stay, but we regret this was not your experience. We are truly sorry for the smoke odor you experienced. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. We also apologize for the cleanliness issues that caused inconvenience. Your comments will be discussed with our housekeeping staff to be more diligent. We... read more
Glad our flight was only a few hours after check i Check in ran smoothly. The room condition for the rate posted was not worth the money. A room in Phoenix air, and ac is a must. Our room’s ac was not functional and the window was open upon arrival so it’s been known by the establishment that their ac was not working.
Business response:
Olivia, thank you for your feedback. Please accept our apologies for the AC not working properly in your room. We truly regret the inconvenience and frustration it caused. We have shared your concern with our maintenance team for a quick review and action. Please consider us again so that we can make your next stay a comfortable one. Sincerely, Hotel Management
DO NOT STAY HERE No free breakfast available, felt unsafe and wasn't kept up at all. Room wasn't ready at 4pm check in time and there was no one at the front desk when we had an issue late at night
Business response:
Kim, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Hotel did not honor reservation. Fraud committed
Business response:
Thank you, John, for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to solve it to your satisfaction. Your comments have been discussed with our front desk team, to find out what went wrong when you were here. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Everything was bad, room was smelling, shower was dirty , the entire place was wrong . And bad , no lig
Business response:
Nathalie, thank you very much for staying with us. We apologize for the housekeeping oversights you encountered during your visit. We take our hotel cleanliness very seriously, and your feedback has been shared with our associates to ensure this is not repeated. we hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management
In our first room the air exchange fan was horribly noisy, turning off the air conditioning did nothing it just ran noisy all the time. We asked to switch rooms. There was one room left to switch to. That room the air conditioning did not work
Business response:
Tim, thank you very much for staying with us. we apologize for the noise issues you encountered in your room. We never want to disappoint any of our guests and we truly regret your experience with us. We have taken corrective steps with our maintenance team to ensure our future guests do not encounter the same. We hope you will consider this as an isolated incident and will give us another chance to make it up to you Sincerely, Hotel Management
Twice now, the extended stay has given away our paid for room and told us they dont have the room available when we check in. This last stay, I had booked a suite with 3 beds and paid for it through orbitz. When we checked in, we were told only a room with one bed is available. This is unacceptable. This is the second time this has happened. I have learned my lesson and will not book here again. The last thing anyone wants to do after a long trip is scramvle tonfind other accomodations and then gonthrpugh the process of requ... read more
Business response:
Seth, We are sincerely sorry about the issues you experienced with your reservation, and even more, that we were unable to provide you with the room you booked for your needs. We truly understand your frustration and we can assure you that your comments will be discussed with our front desk team for reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us one more chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Manage... read more
I reserved a studio suite for 2 adults' and 3 children. When I arrived I was informed that my room was overbooked and they only had one bed room. the room had no pillows and blankets. Lot of people smoking weed in the rooms and at the entrance. Will not stay there again.
Business response:
Rafaela, thank you for taking the time to share your concern with us. First and foremost, we are sorry to know that we were unable to accommodate you with the suite of your choice and for the mistakes made while preparing the suite that was offered to you. We also apologize for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to host you agai... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.