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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was close to the airport
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I didn’t like anything. The halls and room were dirty and smell really bad. Horrible experience for me and my family. I had to canceled it.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will give us another chance to provide you with the comfortable and restful stay you deserve. Sincerely, Hotel Management
I’ve stayed at Extended Stay hotels before and they were amazing with plenty of amenities. This place was horrible. Half cleaned all the time, and smelled of cigarettes and dog. Plus; I know the linens were washed because they smelled clean, but a hotel needs to throw away towels with black and brown and yellow stains on them! Speaking of dogs, the ones in the hotel barked in excess ALL the time. Then, there were the nonstop, super loud pool parties that happened every afternoon. I was on the third floor with the windows shu... read more
Business response:
Eric, thank you for the candid review. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We appreciate your constructive feedback as it helps us elevate our guests' experience. We hope you will return to experience our hotel as we would have liked you... read more
Terrible Extended stay was really bad it was filty noisy no dishes ir silverware fridge was dirty smells bad their were people doing drugs in the hallways and parking lot i only stayed one day and i didn't receive my money back for second day i did not stay girl at counter told me i had to contact hotel.com and i did but still have not recieved my money we felt so unsafe didn't really sleep the first night cause had to keep an eye on vehicle
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Nothing
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Overall cleanliness of the common areas and the room was horrible. The floor near the beds and under the bed was disgustingly dirty. There was always a clean towel shortage. The towels were stained. We were a family of 5 in a suite for a 5 night duration. The refrigerator leaked water. There were no dishes in the kitchen and was only provided a skillet, a bowl and a spoon. Some of the front desk staff was unprofessional and not helpful. I was very disappointed and I will not be staying at this hotel chain again.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations with the in-room amenities and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The air conditioner in my room was not working and it 106 degrees outside so the room was uncomfortable. Front dest was not willing to help. Called hotels.com 800 number agent i spoke was not helpful at all
Business response:
Frank, thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and maintenance issues you experienced and for not addressing them to your satisfaction. We are very sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Disappointed We reserved our pet friendly room, we arrived and were told there was no pet friendly rooms available and that when we reserve a room it is not guaranteed that we will be given a room. This was relayed to us after a 6 hour drive arriving at 12:30 a.m. this is definitely not a hotel we will be using in the near future
Business response:
Richard, thank you for your review. We are sorry we were unable to accommodate you in the room you booked this time and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
I could not have my service dog stay with me. It was not explained to me correctly. I could not talk to staff.
Business response:
Thank you for your review. We are sorry for the issue you outlined and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.