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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unnecessarily dirty… Super dirty and smelly. Floors had not been cleaned in what looked like weeks. Sticky stains all over everything. Our room didn’t have sheets for our sofa bed & the toilet leaked at the base and flooded the floor. People smoking inside. Sheets smelled dirty and pillows smelled like they were washed either.
Business response:
Rhett, thank you for the candid review. We regret not meeting your expectations and apologize for the mistakes made when servicing your guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Terrible property
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our teams for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you consider and give us another chance to improve your experience going forward. Sincerely, Hotel Management
Meh The overall size of the room is great. However, the beds are uncomfortable, the shower barely worked, the faucet was coming off the wall, it smelled like cigarettes and grease. The staff was rude and didn’t seem to have a clue or care. They also had a shortage of towels, blankets and pillows
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Business response:
Thank you for your review. I am disappointed you had a negative experience. I would like to hear more about the issues that caused your low rating so that we can work on improving. Please feel free to reach out to me directly to provide your feedback.
Hotels in run down and dirty. The front desk staff was inundated with too many things. There were enough people to help. And there wasn’t really a sense of customer service. I would not recommend this place at all. I will never stay there again.
Business response:
Greg, we appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel, so we sincerely apologize for letting you down. We are working with our management team to make sure we exceed our guest expectations. We request you to allow us to provide you with the hospitality we desire for all of our guests. Sincerely, Hotel Management
Great price. But disappointing. I would NOT recommend. Nice that if you need it has full size refrigerator. Icemaker even though there was nothing to catch ice. Full kitchen sink. A small cook top stove. Even though non smoking Hotel you could smell smoke in halls. Because it is an extended hotel you could smell food cooking from other rooms. Hair dryer not working. Had to go down to office to see if hey had one since there are NO PHONE IN ROOM. They did.. No working TV said no service. Free Breakfast - more like snack time.... read more
Business response:
Lillian, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
Was close to the airport
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I didn’t like anything. The halls and room were dirty and smell really bad. Horrible experience for me and my family. I had to canceled it.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will give us another chance to provide you with the comfortable and restful stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,242 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.