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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here! Please do not stay here! Absolutely horrible! The room was filthy. There was food on the floor alongside crusty stains in the carpet. The kitchen had sticky stuff on the counters and the cabinets had dead bigs in them and smelled. Looked like bodily fluids on the mattress cover.. didn't want to know honestly. I called hotel.com and they reached out to the property and got me a refund right away. I was there maybe twenty minutes between check-in and departure. Long enough to get another reservation somewhere ... read more
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
The place was not clean, and there were people outside of the property drinking alcohol. The place looks nice from the outside.
Business response:
Thank you for your candid evaluation. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Poor Experience. The room just had a sticky feeling. The bed was the most uncomfortable thing I’ve ever slept on, we had to cancel after the first night and find another hotel.
The bed sheets were filthy, we had no towels, and not a single blanket. The TV did not work. It was horrendous and a humongous waste of $150.00. The area looked alright but because of the staff and the overall stay/cleanliness/hospitality I could have had a better stay at a pay by the hour hotel. Definitely not somewhere I would ever take my family again. They should be ashamed of themselves and so should cheap tickets because they are soliciting for this crappy place.
Business response:
Thank you for sharing your feedback with us. We apologize for the housekeeping issues in your suite and that our team did not deliver excellent service. We take your concerns seriously and assure you to share them with our associates to enhance our guest experience. We hope you will accept our apologies, and we look forward to another opportunity to host to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.