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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't like anything about this property!!! The staff are rude or never on site!!! Was charged on my card for nothing!!!!
Business response:
Emelyne, thank you for your review. We are sorry for your disappointment with the service you received from our associates. We have shared your feedback with our staff members and steps have already been taken to prevent these mistakes from being repeated in the future. If you want to review the charges, we request you to reach out to our front desk so that they will be happy to assist you further. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, H... read more
Not worth it When we walked into our room there were puddles of water right by the door. I called the front desk and he said he could go get towels, I did. When we all got ready for bed we needed sheets and blankets for the pull out couch. The person on duty said we would have to go get them because he was busy. This was about midnight. About 3 am there were women outside arguing, very loudly! Then about 5 am we heard them again and this time we also heard 4 or 5 gunshots. It was not pleasant. It was happening right below ou... read more
Business response:
Susan, thank you for sharing your review. We are sorry for the concerns that kept your stay from being perfect and apologize for the cleanliness issues you encountered. We will share your comments with appropriate individuals and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with the stay you had expected from us. Sincerely, Hotel Management
Hell No They didnt even have any rooms cleaned and ready for my check in along with the other 5 couples who where waiting as well...Alot of Homeless people living around the property as well.
Business response:
Phillip, thank you for sharing your feedback. We apologize that your suite was not ready upon your arrival and for any frustration and inconvenience this caused. We assure you we do everything possible to keep this from happening, and we are grateful for your patience. We hope you will choose to stay with us again in the future. Sincerely, Hotel Management
Business response:
Amy, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Adam, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Sergio, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Family trip ended with tears Im beyond upset with the way i was treated as well as my daughters.
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you and your family deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.