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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Standard hotel nothing special . Lots of pregnant people
Business response:
Dear Robert, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Save your money!!!! The check in area was small and dingy. No one at the check in desk with a line of people waiting. First room they put us in hadn’t been cleaned. Dirty towels and trash in the room. Trash in the hallway. Second room was at least cleaned. Kitchen cabinets were falling apart. AC didn’t work. Blow dryer was missing from the bathroom. There add states breakfast included…….we were lucky to get coffee but were told they were out of creamer. For as much as one night cost we would have been better off sleeping in ... read more
Business response:
Dear Jennife, We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. It was nice to learn our staff were able to change the room immediately. We are honestly very disappointed to know that our hotel did not meet your expectations. We do not take these concerns lightly, especially with the cleanliness and maintenance of our hotel, as this is an essential priority. We will address this matter with our appropriate staff to ensure that it does not happen again. Your sat... read more
The photo of the lobby was not this property. It smelled, was dirty, lobby was messy and dirty, needed repairs. People wandered the halls - many in their pajamas, could hear large groups in a single room as we walked down long dark corridor to the room. The room smelled, the furniture and kitchen cabinet were damaged, and the window was broken. We could not stay there.
Business response:
Dear SHEILA, We sincerely apologize for the significant discrepancies between your expectations and the actual condition of our property. Your detailed feedback is deeply concerning, and we regret the inconvenience you experienced. This falls well below our standards, and we are actively addressing the issues with urgency. Your comments about cleanliness, repairs, and the overall atmosphere are crucial for our improvement, and we appreciate you bringing them to our attention. We understand your disappointment and hope to hav... read more
The lobby was dirty and cramped! And unattended!! We had to wait upwards of 10 mins for someone to come to the desk!! This was not a one time thing but 6 times!! The ‘breakfast’ is a joke - they had packaged muffins. The room - was disgusting!!!!! The nightstand had some sticky juice rings. The drawers had half eaten candy & used Kleenex!!! The tub had rings on it - yuck! The carpet was sticky as welll. The microwave was disgusting - not cleaned out!! The faucet in the kitchen was crusted with dirt! Did not feel feel safe he... read more
Business response:
Dear Santosh, We deeply regret the unsatisfactory experience you encountered during your stay. Your feedback regarding the lobby, breakfast, and room cleanliness is alarming, and we sincerely apologize for the inconvenience caused. This does not reflect our usual standards, and we are actively addressing these concerns with our team. We understand your disappointment and frustration, and we are committed to ensuring improvements. Your input is invaluable, and we appreciate you bringing these issues to our attention. We apolo... read more
No one ever clean out our sheets and we never got clean towels. Service was excellent but I don’t know if they lack staff or what’s going on but people need new sheets and towels.
Business response:
Dear Ana, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the conditions you described are unacceptable and not representative of our quality standards. We will address this, and our team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. Once again, we apologize for your experience and hope yo... read more
Roaches, smelly, furniture in bad shape. The only great thing about this place were the stuff members, they were friendly, profesional, helpful
Business response:
Dear julio, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience you encountered in your suite. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any d... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.