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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WARNING It was DISGUSTING!! So filthy! I feel it’s probably where the drug dealers and users congregate. The room was absolutely filthy. Bugs on the walls, hair on the shower walls, wticky, dirty floors, old stained couch. It was absolutely horrid. Never will stay at this chain or this particular hotel again.
Business response:
Dear Julia, We're truly sorry to hear about your disappointing experience at our property. Please accept our sincerest apologies for the cleanliness issues you encountered. Your feedback is valuable, and we assure you that we take these concerns seriously. We're committed to addressing these issues promptly and ensuring a more pleasant stay for our guests in the future. We understand your decision not to return, but we genuinely hope you'll consider giving us another chance to provide the excellent experience you deserve.Sin... read more
It was meh… It was a place to sleep. It wasn’t great and could’ve been worse but wouldn’t recommend. The pull out couch was severely stained with possibly blood or urine. When you walk in it smelled of weed. I probably wouldn’t stay there again.
Business response:
Dear Michelle, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are very disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope to have another opportunity to welcome you for the flawless stay you deserve.Sincerely,Hotel Management
Stinky smoke smell in bathroom from the next door tenant.
Business response:
Dear Alejandro, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We greatly appreciate your input. Although we have designated our guest rooms as smoke-free, we understand that there may be instances where this rule is overlooked. We sincerely apologize for any inconvenience this may have caused you. We assure you that we will take appropriate measures to address this issue and prevent it from happening. Thank you for bringing this matter to our attention. We value your patronag... read more
Very dated! Bedding is horrible! Bathroom is bao!
Business response:
Dear Truong, We are glad you chose to stay at our hotel. We appreciate your observations, both the compliments and the opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.