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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Barest bones room in very sketchy area. Staff marginal. no amenities.
Business response:
Dear Alan, Thank you for staying with us and for taking the time to leave your comments. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Once again, we apologize for the inconvenience you experienced. We are grateful for your patience, and we hope you will give us another chance to provide you with the exceptional stay you des... read more
Room was not ready, could not get kitchen essentials offered, picked up coffee pot myself at the desk
Business response:
Dear Athena, Thank you for choosing us and sharing your valuable feedback. We apologize for the inconvenience you faced with the readiness of your room and the kitchen essentials. Your feedback is important, and we appreciate your understanding. We'll work to improve our processes to ensure a more seamless experience for our guests in the future. Thank you for sharing your concerns, and we hope you'll consider staying with us again to experience the improvements.Sincerely,Hotel Management
Does not recommend. Front desk service terrible.
Business response:
Dear Adam, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We will address this so this lapse is never repeated. Please give us another opportunity to show you a better service.Sincerely,Hotel Management
Run down and dirty. Room smelled. Trouble checking in after 10:30pm
Business response:
Dear Kevin, Thank you for taking the time to stay with us and provide your feedback. We apologize that your experience fell short of our usual high, exceptional service standards with a clean, comfortable, and well-maintained suite. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and h... read more
Very dirty. stains everywhere. We could not stay a second night. No one at the bell desk to even tell we were not returning. The Biltmore area is very nice. Using this word in the location title is very misleading to the quality of this hotel.
Business response:
Dear Kristin, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and sincerely regret any inconvenience caused, especially regarding our property maintenance and the absence of a desk attendant. Rest assured that your feedback is highly appreciated, and we will take immediate steps to address these concerns with our housekeeping team to prevent any future oversights. Your satisfaction is our top priority, and we hope you will grant us the opportunity to host you again in the futur... read more
The hotel room was filthy and disgusting. We did not feel comfortable or safe here as there did not seem to be very many security measures. The entire building smelled like cigarettes even though is was non smoking. I do not recommend this hotel and we will not be staying here again.
Business response:
Dear Alexis, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smoke smell. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sin... read more
Very poor property. Check in person was rude and not helpful. There was no grab and go breakfast as advertised. Front desk told us they did not receive their order, Sorry. This property failed in every way.
Business response:
Dear Todd, Thank you for your recent stay and sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to... read more
No go if you might arive late I had a very poor experience with this hotel. I was flying into Phoenix late on a Friday to pick up a vehicle first thing on Saturday morning, with a 1200 mile drive to be split over the next 2 days. I had a reservation, but as sometimes happens, my flight was delayed. I called the hotel to inform them that I’d be arriving late, only to be told they don’t allow check-ins after midnight. So, rather than me being able to get a somewhat shorter night of sleep, I had to settle for what little sleep ... read more
Business response:
Dear Joseph, Thank you for taking the time to share your experience. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced with your reservation. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.