This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything felt dirty, the shower had grime streaks, there was hair in my sheets, on the walls, and on the floor, and the building smelt like Marijuana. Overall, it was hard to sleep at night. The building should either be cleaned up, or advertised for what it is: dirty.
Business response:
Dear Madison, Thank you for reviewing our hotel. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Stay away Room smelled horribly, The entire place is in disrepair. Unfit for human occupancy. Had to leave and no refund or credit or reaccomadation was offered. Disgusting rip off!!!
Business response:
Dear James, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sorry that these issues compromised your plans with us, and we regret that you had to cancel with us. Please allow us to review the situation you mentioned to see what went wrong. Meanwhile, feel free to reach out to us at... read more
Worse than a dorm room. The towels and bedding were clean, but the room was in disrepair and needed a deep cleaning. Two lights didn’t work, fan broken, outlet hanging out of the wall.
Business response:
Dear Suzanne, Thank you for taking the time to leave a review of your recent stay with us. We are sorry for the issues you encountered during your stay. Our housekeeping and maintenance teams have been notified, and we will address these issues to ensure that future guests have a more pleasant experience. We appreciate your feedback and will take steps to improve our overall cleanliness and maintenance standards. We hope that you will consider staying with us again in the future so that we can provide you with a better exper... read more
There was a strong smell in the room and it made me nauseous. We left after being there for 45 minutes. Can we get a refund please?
Business response:
Dear Cynthia, Thank you for your candid feedback. We apologize for the inconvenience caused due to the cleanliness issue in the room. We will address this appropriately with our housekeeping team to ensure they do their work diligently, and we are grateful for your patience. Since your reservation was made through a third-party site, We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Old building and rooms not well maintained. I washed the sheets and blankets before using them. Floors very thin. Stay on the top floor if you can!
Business response:
Dear Thomas, Thank you for sharing your feedback. We apologize for any inconvenience caused by the condition of our rooms. We're continuously working to enhance our facilities and appreciate your insights. Your comfort is important, and we're actively addressing the maintenance concerns you've raised. We're taking measures to improve the overall quality of our accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.