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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One and Done The hotel was filthy dirty. The stairs and hallways were never vacuumed in the three days I was there. The carpets were horrible and stunk to high heaven. I wouldn't call it breakfast, more like snack time. There was no fruit as shown in the pictures. People smoking outside the front door and their night gowns.
Business response:
Dear Anthony, Thank you for leaving a review; we appreciate your feedback. We apologize for the inconvenience caused by the housekeeping issues and the policy. Your remarks are critical and shared with our team for further improvement. Also, we have instructed our front desk to mention our policies during check-in. We understand your disappointment with the breakfast choices not meeting your taste and will pass these comments to the concerned individual. Please return to stay with us again for a better experience. Sincerely,... read more
Roaches!!! Don’t Stay here!!! Definitely not 4.5 Room was terrible! Bugs in the bath tub and wife found a cockroach in the kitchen! When I brought it to the front desk there was no apology or anything. Front desk lied said she issued a refund but that was not true! We ended up staying at a different hotel such an inconvenience for me and my family.
Business response:
Dear Justin. Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We aim to maintain cleanliness as our top priority, and we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we are sorry that this was not your experienced. We also regret the service you received from our staff. We will follow up with your review and ensure this does not happen ... read more
Smelled bad. Roach in the bathroom. Not cleaned. No hot water. Wouldn’t give me refund
Business response:
Dear Ana, Please accept our apologies for the disappointing experience with us. We apologize for the lack of hot water during your stay and for being unable to resolve this immediately. Moreover, we assure you that we take great care to maintain the highest cleanliness and pest control standards in all of our suites. However, as a precaution, we will have your room professionally inspected and treated. Furthermore, please reach out to us at the hotel so we can review your charges and assist you further. We hope you consider ... read more
The a/c could not be adjusted, no matter where you set it the temperature never changed. There is no breakfast provided as stated in ad. There is only coffee and little muffins.
Business response:
Dear Guest, Thank you for being a valued guest and for posting your comments. We are disappointed to know you had issues with the air conditioning unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not what you encountered. Thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety. Your comments about breakfast will be shared appropriately, as we always want to know what would enhance our guest experience. We hop... read more
Shower water was hot only, unable to regulate the temperature. Bedside light was inoperable. Toilet was loose and rocked when you sat or got up.
Business response:
Dear Ruth, Thank you for staying with us. We are sorry for the disappointment and inconvenience caused to you in your suite. We have addressed your concerns with our housekeeping and maintenance team to ensure the rooms are thoroughly checked before allocating them to the guest so these issues never arise. Please allow us to change this experience by giving us another opportunity to make your next stay worthwhile.Sincerely, Hotel Management
Don’t stay here I would not recommend anyone stay at this extended stay location, especially if you have young children. This place was disgusting. The hallways looked like something from a horror movie, and smelled horrible. The room was even worse . My room was supposed to be a non smoking room, however my room smelled straight like cigarettes. The sofa had nasty stains on it. The bathroom smelled horrible like cigarettes as well. The bathtub had dirty stains. There was a flying bug in my room, not too sure what kind. This... read more
Business response:
Dear Kameelah, We are sorry that your experience at our hotel was unsatisfactory. We apologize for the unpleasant odor in the hallways and room and the cigarette smoke smell in your non-smoking room. This is unacceptable, and we will take steps to ensure this does not happen again. We are also sorry to hear about the stains on the sofa and the dirty stains in the bathtub. Our housekeeping team works hard to ensure that our rooms are clean and well-maintained, and we will try to address these issues. We apologize for any inco... read more
I noticed a distinct smell in the building.
Business response:
Dear Irasema, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.