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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hair dryer was broken with no replacement, visable roaches crawling around. I didn't stay the last night I had booked and paid for.
Business response:
Dear MONICA, Thank you for being our guest and for your valuable feedback. Please accept our apologies for the disappointments you encountered at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We assure you we will address your outlined concerns with our maintenance team and pest control provider to uphold our high service standards. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sinc... read more
Disappointed The room we checked in to was not clean, there was still food in the fridge and there was no sheets on the sofa bed nor extra sheets in the room for the sofa bed. We had booked this for 4 nights and checked out after the first night mainly because of cleaniness. The food being left in the fridge from previous people was the main turn off. We went somewhere else after the first night.
Business response:
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Found some roaches, friendly staff The closest hotel to a temporary work site. The staff is friendly, rooms appear to be clean, as well as surfaces and bed. Woke up in the morning and found a roach in the bathtub and two on the kitchen counter next to my sealed food. Carpets could use a cleaning. Pool area seems nice from the window as no one was using it at 7pm.
Business response:
Dear Marc, Thank you for taking the time to share about your stay. Providing the highest level of hospitality and a comfortable stay is our number one priority; therefore, we apologize for not meeting your expectations. We regret any cleanliness concerns and appreciate your patience. Thank you for mentioning how much you enjoyed our hospitality. We look forward to hosting you again for a much-improved stay.Sincerely,Hotel Management
To dirty sofa bed and then exchange room.
Business response:
Dear Junghwan, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely,Hotel Management
Disappointed experience Our suite had small bugs in the restroom and we had a cockroach on our kitchen counter. There was a hole in the bathroom door, the curtains were damaged and they didn’t provide bed sheets for the pull out bed In The sofa couch. Plus the jacuzzi was broken and said the Plummer wouldn’t be able to come on Monday and this was on a Friday when we checked in. Overall the hotel wasn’t clean and the staff wasn’t pleasant either. This was my first and Definitely last time I would be staying here, especially m... read more
Business response:
Dear Kalila, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.