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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Novice rude worker Upon checking into the room the front desk agent at Extended Stay deleted the reservation that had the info with the Hotels.com billing information and tried to have me pay for the night stay again directly to the hotel. When i declined she began to state that there was no more rooms and that my reservation was on the wrong date, to which I reminded her that she saw the reservation and that she just canceled it not even 5-minutes before. After back-and-forth, she finally gave me a room, when i got to the r... read more
Business response:
Dear Michael, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the inconvenience you had with your reservation. We will address this appropriately to be more consistent in our service delivery. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely, Hotel Manag... read more
I’m typically not very picky about hotels that I stay at, but the lack of cleanliness and the aweful smell at this hotel made it completely unbearable. We were only to last in our room for maybe an hour or so due to the horrendous smell. It also didn’t seem like anyone at the facility really bothered to clean the room much before we checked in. I’m not even sure if they have a cleaning staff as I only came across two employees and neither were able to help me find a new room or clean the room. Our choices were to either deal... read more
Business response:
Dear Nick, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Old...needs serious upgrades. Elevator out of service. In room refrigerator noisey in miidle of night. Csrpet torn, dirty. Old property.
Business response:
Dear Joseph, We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Thanks again for sharing your feedback; we hope to welcome you back soon! Sincerely,Hotel Management
This property did not have a working elevator. The rooms had dirty carpets and the hotel was very noisy which led to an inability to sleep. Overall, I felt unsafe. This property should not be on Expedia.
Business response:
Dear Kenisha, Thank you for your recent visit and feedback. We are sorry for your experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing out the concerns, as it will help us improve. Our housekeeping and maintenance team is already at work to review and take action. We hope you consider this an isolated incident and will return for another stay considering our location. Sincerely,Hotel Management
Very disappointed For this money, I expected more. I was refused access to the lobby bathroom as it was "employees only". We got a third floor room and the elevator was out of order. I killed a roach on the wall. Tile floor was so sticky our shoes adhered to it, and the carpet was filthy, with ground in gum. Refrigerator thick with dust on top. Notice of $1.00 extra charge for any attempted phone calls. No security, as the door from the parking lot to the stairs was permanently blocked open. This room was NOT worth $200.
Business response:
Dear James, Thank you for taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar problems are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
I am 79 years old and was given a room on the 3rd floor with no elevator to help carry my bag. The older woman at your counter offered! The room requires a new bed as the springs are shot!
Business response:
Dear Mark, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide outstanding hospitality with a comfortable stay to all our guests; therefore, we truly regret that this was not your experience. Thank you for bringing this to our attention; we will address it adequately. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
The room was quiet, I was street side. Front desk was polite and it’s near a shopping center. The sink did not drain, the black chairs had white stains, floor appeared dirty, free Internet is slow but there is a paid option.
Business response:
Dear Eduardo, Thank you for your feedback. We are glad we could provide you with a relaxing stay, and we appreciate you for mentioning our convenient location. However, we apologize for the issues which kept it from being perfect. We will look into this, and thank you for bringing this to our attention. We hope to make your next stay with us exceptional in every aspect.Sincerely,Hotel Management
I like the kitchenette and the pool
Business response:
Dear Jennifer, Thank you for reviewing your recent stay. We are glad you could take advantage of our fully equipped kitchens and pool. We look forward to your next visit with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.