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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pass on this place. Not worth the money. Not at all clean. Very tired. Lots of maintenance work needs to be done. Hair on surfaces and in bathroom. Front desk checked the room before I checked in and stated that it was clea. Gross.
Business response:
Dear Jarrell, Thank you for your review, and we do apologize for the issues in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. We value your feedback and will continue to work diligently to ensure we are more consistent in our service delivery. Thank you for bringing this to our attention; we are very grateful for your patience. Sincerely,Hotel Management
I highly recommend no one has to stay here..The staff is very nice but its unsafe, dirty and the elevator does not work. I value safety and cleanliness above all...so pay more somewhere else The place should be condemned ....
Business response:
Dear Abraham, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Of all the hotels i have stayed at over the years this had to of been the worse ever. At check in they didnt even ask for my ID and when getting in the room there were crusted stains all over the floor, hair in the shower and all over the bathroom.
Business response:
Dear John, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Nothing unique
Business response:
Dear Kim, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.