This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very basic hotel, large fridge and micro in room, bathroom and room very outdated, area a bit sketchy , but found a Cava , Starbucks just a block up on Camelback They serve a very limited breakfast until 9:30am
Business response:
Dear MARCO, Thank you for taking the time to share your feedback about your stay. We appreciate your observations about the room's amenities and the nearby dining and shopping options. We apologize if the hotel's appearance and the surrounding area did not fully meet your expectations. Your comments are valuable, and we will use them to make necessary improvements. We appreciate your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
Quick check in..Clean and friendly staff
Business response:
Dear Valerie, Thank you for choosing Extended Stay America and for your excellent review. We're thrilled to read that your check-in was quick and that you found the hotel clean with friendly staff. Our goal is to provide efficient service and a welcoming environment, and we're delighted to have met your expectations. We appreciate your feedback and look forward to welcoming you back again in the future.Sincerely,Hotel Management
Hotel smells heavily at cigarette smoke.
Business response:
Dear Nancy, Thank you for choosing us and bringing your concerns to our attention. We apologize for any inconvenience caused by the lingering cigarette smoke odor. Our team is actively working to address and eliminate these issues to enhance the overall experience for our guests. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with an improved stay in the future. If there is anything specific you'd like to share or discuss further, please feel free to contact us directly.Si... read more
It’s pretty okay for the cheap price your paying. Definitely room definitely needs updating/upgrading. Wasn’t properly stocked with toilet paper. But staff was excellent. Mediocre at best
Business response:
Dear Shaun, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope to have the pleasure of welcoming you back on a future visit to the area.Sincerely,Hotel Management
Was in room 141 the only thing wrong was the sofa bed had not been changed in months or so other then that it was great customer service was great and clean all over the property
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.