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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A lot of people hanging around outside
Business response:
Dear Chrystal, Thank you for taking the time to share your valuable feedback. We sincerely apologize for any discomfort you may have experienced with the individuals outside our hotel. We want to assure you that our guests' safety and well-being are paramount to us. Please know that our front desk is always available to help make your stay as comfortable as possible. Additionally, we have a security presence on our premises to ensure your safety and security. Thank you for choosing us, and we hope to see you again so we can ... read more
Seems in need of a refresh inside. Included breakfast is extremely modest. Staff was helpful.
Business response:
Dear Brian, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our associates were attentive to your needs. However, we are sorry for any discomfort caused in the room and will discuss with the concerned team to review and take action. We look forward to welcoming you back for another better experience! Sincerely,Hotel Management
Great placecgreat price
Business response:
Dear Erin, Thank you for reviewing your visit. We are thrilled you enjoyed your stay at Extended Stay America. We aim to provide a great experience at a great price that meets customer satisfaction. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
First room was not up to par. Our first night was a challenge. It smells Aweful! Spoke to the staff member the very next day, they apologized and immediately gave us another room. 2nd room much better, cleaner and smoke free! I gave customer service 5 star due to quick response to the issue.
It's a good place that's well run for what it is. The 24hr diner across the street is what makes this place great.
Business response:
Dear Ryan, Thank you for your kind words and for highlighting the convenience of our location. We are delighted to hear that you enjoyed your stay and found our establishment well-run. We agree that our location close to eat-outs adds to the overall experience for our guests. Your satisfaction is our priority, and we look forward to welcoming you back on your future visits. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,639 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.