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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
清掃は14日に一度なので、その点はマイナスだが立地もよく、スタッフが皆んな親切。 朝食は毎朝コーヒーとマフィンしかないが、仕方なし。あるだけマシ。
Olía a orines de perro y dice desayuno incluido, pero solo es café y un muffin
Business response:
Dear Carlos Armando, Thank you for taking the time to review your experience with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Business Stay The hotel smelled of marijuana when I arrived in the lobby, as well as in the elevator. The hotel room was in pretty good condition.
Business response:
Dear Darrick, Thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
The gentleman at check in was very nice. 1st room smelt and was not in very good shape. The next room he gave us was clean but outdated. The grounds were very nice. Not worth the money thats for sure.
Business response:
Dear Iva, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management
The rooms were a bit worn but not too bad. It worked for a bed and shower
Business response:
Dear Caitlin, Thank you for taking the time to comment on your stay. It is good to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your room to our attention. We will share your observations with our team, as we always look forward to enhancing our services. We look forward to hosting you again the next time you are in the area.Sincerely,Hotel Management
Nice hotel
No hot water
Business response:
Dear Sara, Thank you for choosing our hotel. We apologize for any inconvenience you experienced with the hot water. Guest comfort is a priority, and we appreciate your understanding. Our team is addressing this matter internally to ensure a more seamless experience in the future. Your feedback is valuable, and we look forward to the opportunity to host you again for an improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.