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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was fine.
Business response:
Dear Ruben, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments are appreciated and shared with the entire team. We look forward to welcoming you back!Sincerely,Hotel Management
I liked that there was plenty of parking. And overall, it was pretty clean. What I didn't like? I reserved a room for 4 ppl. One queen bed and a pull out couch. The pull out was a TWIN SIZE! I went to the front desk stating this was not a room for 4 adults. Her only response was" this is the room you picked. " I NEVER would have requested this room if all 4 of us could not fit. And the do not offer roll bed. Also, trying to call the front desk is horrible. No one is there at check in.n
Everything looked fine but I saw a couple of roaches and that for me was a deal breaker. Also, a full breakfast would be nice...
Business response:
Dear Edward, Thank you for choosing Extended Stay America for your stay. We appreciate your feedback and apologize for any inconvenience with the roaches. Rest assured, we take this seriously and are addressing it promptly. Regarding breakfast, we'll consider your suggestion for improvement. We value your insights and hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
Sort of standard for a central part of any city near freeways. They're trying, but it is what it is.
Business response:
Dear Shane, Thank you for choosing us and sharing your valuable feedback. We appreciate your understanding of the location's challenges. Being centrally located near freeways often comes with certain expectations. Your feedback is valuable, and we are committed to providing the best possible experience for our guests. We hope to continue serving your needs and exceed your expectations on future visits. Sincerely,Hotel Management
Good
a night in Phoenix
Business response:
Dear Buck, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the comfortable room that is best for your needs. Your compliments for the team are shared for encouragement. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.