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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I enjoy staying there. Management was great. Sergio took care me. I always stay there on the holidays. Welcome pets friendly. Staff is very helpful and friendly. It's convenience to restaurant and stores.
Business response:
Dear Rebecca, Thank you for writing such a generous review about your experience at Extended Stay America. We are glad you appreciated our convenient location close to area restaurants and shopping. Team members like Sergio are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management
Ok stay for the rates and area I appreciate the effort the staff put into our stay. However the first room we were assigned had some pest issues the positive was we were reassigned another room in a timely manner however the room we got was not what i paid for initially. There wasn't a sofa pull out for my extra guest. They did however provide a roll away bed for us. There was a strange smell on the floor were on so we provided our own air freshener that alliviated that. Thankfully we were only there to sleep. The area and l... read more
Business response:
Dear Monty, Thank you for choosing us and sharing your experience. We are glad you had a great stay overall and liked our hospitality. We are disappointed knowing we did not meet every expectation. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the sit... read more
The office attendant was friendly but the area needs a remodel
Business response:
Dear Clara, We appreciate you taking the time to tell us about your stay. We are pleased you enjoyed the service provided by our associate, although we regret your disappointment with the condition of our property. We will discuss your concerns with the appropriate individuals as we plan for the future. We are happy you will consider us again the next time you are in the area.Sincerely,Hotel Management
Cozy Nice and quiet
Very basic hotel, large fridge and micro in room, bathroom and room very outdated, area a bit sketchy , but found a Cava , Starbucks just a block up on Camelback They serve a very limited breakfast until 9:30am
Business response:
Dear MARCO, Thank you for taking the time to share your feedback about your stay. We appreciate your observations about the room's amenities and the nearby dining and shopping options. We apologize if the hotel's appearance and the surrounding area did not fully meet your expectations. Your comments are valuable, and we will use them to make necessary improvements. We appreciate your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.