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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
nice location i was in this hotel few times , i do like the rooms dont real;ly like to lobby ,
Business response:
Dear GAD, Thank you for staying with us again at Extended Stay America. We are delighted that our location was ideal for your plans and that you were pleased with our service and amenities. We noted your comments regarding the lobby and will share them with our team. We enjoyed hosting your visit and look forward to seeing you soon. Sincerely,Hotel Management
We spent 1 night of our trip in your hotel. The hallways were perfumed with the odor of marijuana. There were cigarette butts all over the ground outside. The room was clean and the shower was a roll-in which was fantastic. Hot water was hot cold water was cold. Beds were comfy. Our dogs were accepted and staff were very friendly for the most part. You do need more luggage carts.
Mijn kamer zou maar 1 x per 2 weken worden schoongemaakt, na 15 dagen ben ik gaan vragen wanneer ze van plan zijn om mijn kamer schoon te maken. Het antwoord was we hebben te weinig personeel, we moeten eerst de kamers welke leeg komen schoon maken, daar was ik zeer gepikeerd over. Ik betaal voor een kamer inclusief service, schoonmaken hoort daar ook bij. Totaal beoordeling van mij is dan ook middelmatig.
Business response:
Dear Ronald, Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. We understand your concerns about room cleaning frequency, and your feedback will be shared with our management to ensure a smoother process. Guest satisfaction is important to us, and we appreciate your understanding of the staffing challenges. We hope you'll consider staying with us again and that your next visit will meet your expectations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.