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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick check in..Clean and friendly staff
Business response:
Dear Valerie, Thank you for choosing Extended Stay America and for your excellent review. We're thrilled to read that your check-in was quick and that you found the hotel clean with friendly staff. Our goal is to provide efficient service and a welcoming environment, and we're delighted to have met your expectations. We appreciate your feedback and look forward to welcoming you back again in the future.Sincerely,Hotel Management
Hotel smells heavily at cigarette smoke.
Business response:
Dear Nancy, Thank you for choosing us and bringing your concerns to our attention. We apologize for any inconvenience caused by the lingering cigarette smoke odor. Our team is actively working to address and eliminate these issues to enhance the overall experience for our guests. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with an improved stay in the future. If there is anything specific you'd like to share or discuss further, please feel free to contact us directly.Si... read more
It’s pretty okay for the cheap price your paying. Definitely room definitely needs updating/upgrading. Wasn’t properly stocked with toilet paper. But staff was excellent. Mediocre at best
Business response:
Dear Shaun, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope to have the pleasure of welcoming you back on a future visit to the area.Sincerely,Hotel Management
Was in room 141 the only thing wrong was the sofa bed had not been changed in months or so other then that it was great customer service was great and clean all over the property
Was fine.
Business response:
Dear Ruben, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments are appreciated and shared with the entire team. We look forward to welcoming you back!Sincerely,Hotel Management
I liked that there was plenty of parking. And overall, it was pretty clean. What I didn't like? I reserved a room for 4 ppl. One queen bed and a pull out couch. The pull out was a TWIN SIZE! I went to the front desk stating this was not a room for 4 adults. Her only response was" this is the room you picked. " I NEVER would have requested this room if all 4 of us could not fit. And the do not offer roll bed. Also, trying to call the front desk is horrible. No one is there at check in.n
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.