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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived at property, there were 5 cops talking to 2 other guests which made me a little concerned. The hotel staff seemed overwhelmed and done with the day but was polite. When I got to the room, the bathtub still had long strands of hair on the shower wall.
Business response:
Dear Meghan, Thank you for choosing us. We are glad you were pleased by the warm reception by our associate on arrival. However, we are sorry if our housekeeping team overlooked a few areas in your room preparation. Our team is reviewing the same to ensure they are not repeated. We hope you give us another chance to prove that we have changed and take your comments seriously.Sincerely,Hotel Management
Nice place to stay
Business response:
Dear Benjamin, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting Phoenix! It's lovely to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management
Don’t stay We had a very long day of traveling. I asked my daughter to check us in because this hotel doesn’t let you check in after a certain time. When we arrived the woman behind the counter was rude and almost didn’t give us the key. The reservation was in my name but they put it in my daughters since she checked us in but didn’t give her a key. That is how this stay started off. Toilet barely flushed. Things looked somewhat clean but it gave me the feeling I should be wearing flip flops in the shower . The last straw wa... read more
Business response:
Dear Bevin, Thanks for taking the time to review our hotel. We apologize for your negative experience during your stay. It is unacceptable for any guest to be treated rudely; we will address this with our front desk staff. We also apologize for the cleanliness issues you encountered in your room. Our housekeeping team will be notified, and we will improve our cleaning procedures. We take hygiene and cleanliness very seriously and will ensure that all areas of the room are thoroughly checked and cleaned. We appreciate your fe... read more
Very nice place to stay at
My stay Fun and clean ! Staff on the day of arrival could have been friendlier and more professional
Business response:
Dear Deam, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management
Great location Great place. Clean
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.