Extended Stay America - Phoenix - Biltmore

Business response:

Dear Edward, Thank you for choosing Extended Stay America for your stay. We appreciate your feedback and apologize for any inconvenience with the roaches. Rest assured, we take this seriously and are addressing it promptly. Regarding breakfast, we'll consider your suggestion for improvement. We value your insights and hope to welcome you back for a more positive experience in the future.Sincerely,Hotel Management 

Business response:

Dear Shane, Thank you for choosing us and sharing your valuable feedback. We appreciate your understanding of the location's challenges. Being centrally located near freeways often comes with certain expectations. Your feedback is valuable, and we are committed to providing the best possible experience for our guests. We hope to continue serving your needs and exceed your expectations on future visits. Sincerely,Hotel Management 

Business response:

Dear Buck, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the comfortable room that is best for your needs. Your compliments for the team are shared for encouragement. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear KATHI, Thank you for being our guest. It is sad to know that you had to wait for the front desk team person, and they were unavailable, causing inconvenience to you. We want our guests to have a better experience while with us, and we will discuss this on a priority basis so this lapse in service is never ignored. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management