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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We would stay here again. Priced right. Noticeable road noise if you are on the road side of the building. Room to room noise requires courteous neighbors.
Business response:
Dear Ronald, Thank you for the excellent review. We are glad your stay was enjoyable, and we could meet your expectations for a great price. However, we are sorry for any concern you experienced due to the noise. In the future, please know our front desk staff is always available to help make the most of your stay. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management
I liked that it was easy to find and easy access. I didn't like that I reserved one of the room's for four people and I couldn't get extra pillows or blankets. And the fold out sofa bed only has the mattress. I spoke to an older lady employee that didn't have a name badge but did have attitude. It seemed like I was asking for to much from her. When I paid the extra fee for more people in one room, I figured that she would accommodate for what I paid for.
Business response:
Dear Hector, Thank you for being our guest and taking the time to share your review. Although we are glad to see our location was ideal for your needs, we are sorry for the inconvenience you encountered during your stay. Moreover, we apologize that our staff could not assist you satisfactorily. We are reviewing this incident with the concerned team members to ensure it never happens again in the future. We appreciate you bringing this to our attention and hope to welcome you back for a much-improved experience.Sincerely,Hote... read more
Ok but not going the extra mile Pros:Awesome diner(5 and Diner)directly across the street.Room had a refrigerator and stove.Felt safe in the area.Lots of parking,all free. Cons:No 24hr front desk.Sign says staff come on duty at 6:30AM. In went to the front counter at 645AM for another day check-in,person at counter heard me story then said come back at 730 when on duty person is there.She sounded like I bothered her for talking to her.I said good morning and get nothing but a slow look up from her.Change your sign to 730 or ... read more
Business response:
Dear Greg, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is shared with our concerned team to review and improve. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Biltmore adjacent It was a good hotel close to a lot of amenities!
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.