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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice location and friendly staff
Business response:
Dear Natacha, Thank you for being our guest and posting your review about your stay at Extended Stay America. We are so glad you found our location convenient and that our staff made your stay exceptional. We aim to provide an outstanding experience for each of our guests, so we are thrilled we have fulfilled that goal. We hope you stay with us again the next time you visit Biltmore.Sincerely,Hotel Management
清掃は14日に一度なので、その点はマイナスだが立地もよく、スタッフが皆んな親切。 朝食は毎朝コーヒーとマフィンしかないが、仕方なし。あるだけマシ。
Olía a orines de perro y dice desayuno incluido, pero solo es café y un muffin
Business response:
Dear Carlos Armando, Thank you for taking the time to review your experience with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Business Stay The hotel smelled of marijuana when I arrived in the lobby, as well as in the elevator. The hotel room was in pretty good condition.
Business response:
Dear Darrick, Thank you for taking the time to tell us about your visit. We are happy your overall stay was good, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
The gentleman at check in was very nice. 1st room smelt and was not in very good shape. The next room he gave us was clean but outdated. The grounds were very nice. Not worth the money thats for sure.
Business response:
Dear Iva, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management
Eh The carpet had multiple stains and sticky spots, it was even torn and ripped in places. The pedestal beds felt unstable and shook every time someone moved on it. The hotel had a weird musky smell throughout it.
Business response:
Dear Melody, Thank you for sharing your observations. We appreciate your feedback and apologize for any inconvenience caused by the conditions you encountered. We will promptly address the issues with the carpet and bed stability to ensure a more comfortable experience for our guests. Additionally, we'll investigate the source of the musky smell to enhance the overall ambiance of the hotel. Your insights are valuable to us as we strive to improve continually. We hope to have the opportunity to serve you better in the future.... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.