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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Stay stair wells were very dirty with a strange smell. the room was ok, but the bathroom had stains on the counter. Bed was very noisy when moving around. Not sure, but don't have ice machines which would be better than what was in freezer in room. attached picture of what the bathroom counter looked like. was not worth the $200 i was charged for 1 night.
Business response:
Dear Guest, Thank you for taking the time to review your stay. Please accept our apologies for not meeting your expectations on your recent visit, as we strive to exceed our guests' expectations at all times. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Well this is hard to write because I’ve been to this property many time because it convenient to my work in the area and it used to be a nice place to stay but the property is really run down and in bad need of a renovation missing stained paint in the room and the hallways. Carpet in the halls and stairs are run down a filthy. The room was also run down but comfortable. It disappointing because the folks that work there are top notch and just nice people but unless I hear it been renovated I won’t be going back.
Business response:
Dear Jerry, Thank you for taking the time to review your experience with us. We appreciate your observations, both the compliments and the opportunities for improvement. Your comments will be shared with the appropriate individuals in our organization. Meanwhile, we will continue keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management
The only negative was the system was down and it tooks us almost 2 hours to be able to get checked in. The guy working the front desk was waiting on manger to call so he can give us keys. Other than that the hotel itself was great. Nice clean room. Oh and the elevator didn't work so that kind of sucked. But the room was nice, big and clean.
Business response:
Dear Teresa, Thank you for taking the time to share your remarks. We are glad that you loved our property and well-appointed rooms. However, it is disappointing to learn of the issues you experienced during check-in. We will share your remarks with our team appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
The staff were very friendly and provided excellent service. The only issues were with the conditions of the fasciitis. Under the bed wasn’t vacuumed and I had to straighten two of the bed feet (they were bent) so it wouldn’t collapse on me. Also, the mattress for the couch pull out bed was missing which made the couch unusable to sit on. They did tell me about that before checking in. The elevator also was not working the entire time I was there.
Business response:
Dear Jason, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest in the future. We hope to welcome you again soon.Sincerely,Hotel Management
This is an older property but has had some updates...newer flooring. It was generally clean but if you looked close could use some detailed cleaning and some maintenance. Hole in shower wall, room smelled of food, outlet in bathroom didn't work. It was fine for our quick overnight stay but likely won't be back.
Business response:
Dear Todd, Thank you for sharing the specifics of your recent stay. We sincerely apologize for any concerns which left you with a less-than-perfect impression of our hotel. Your concerns are being shared with the appropriate individuals, and we hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management
Probably would not stay at Extended Stay America again. The price of the property did not match our expectations. This was our second time and would not stay a third time.
Business response:
Dear Charles, Thank you for your review. We apologize for not meeting your expectations and will certainly share your opinions regarding the price of your visit appropriately. We try to compete with similar hotels in the area and always strive to provide exceptional service and hospitality to our guests. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.