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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap price While the Room was OK, the common areas are filthy. Hasn't been cleaned in months. Nothing in the room to use in the kitchen. They say it is available at the front desk for a price. We were told if you want hose keeping it is also an extra charge. Folks were smoking weed everyday out back.
Business response:
Dear Charles, Thank you for being our guest. It is glad that you had a pleasant stay and were pleased with your room. However, we are sorry for the housekeeping issues that you encountered. We will discuss this with our team to re-check the areas mentioned and ensure they are adequately addressed. Also, we regret that you were not unaware of the kitchenware policy and the charges for the use. Our front desk team is available round the clock to help you. We offer housekeeping services weekly to provide a more home-like experi... read more
it was in a good location. close to the universities, Chase Field, stores on the same street and the diner across was amazing.
Business response:
Dear Daniel, Thank you for writing such a wonderful review of our Extended Stay America! We especially appreciate your kind remarks about our convenient location close to a variety of shops, restaurants, and universities. We receive many great compliments about our location, so we are glad this contributed to making your stay perfect. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day!Sincerely,Hotel Management
Not again Stay was not so good, cleanliness could be better, TV remote was so dirty, light switches dirty and I saw a cockroach. Seeing that cockroach made it very uncomfortable to enjoy night.
Business response:
Dear Guest, We are sorry to hear that your stay was not up to your expectations. We take cleanliness very seriously and apologize for the issues you encountered. We will address your concerns with our housekeeping team to ensure our rooms meet the highest standards. We appreciate your feedback and hope to provide you with a better experience.Sincerely,Hotel Management
Nothing
Business response:
Dear Semiah, Thank you for sharing your views with us. It is glad to know you had a pleasant time here. However, we are disappointed that you did not get to enjoy the exceptional experience for which we are known. We would have done that if we had the opportunity to change your experience while you were here. Please give us another chance to serve and provide you with a deserved experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,639 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.