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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that it was easy to find and easy access. I didn't like that I reserved one of the room's for four people and I couldn't get extra pillows or blankets. And the fold out sofa bed only has the mattress. I spoke to an older lady employee that didn't have a name badge but did have attitude. It seemed like I was asking for to much from her. When I paid the extra fee for more people in one room, I figured that she would accommodate for what I paid for.
Business response:
Dear Hector, Thank you for being our guest and taking the time to share your review. Although we are glad to see our location was ideal for your needs, we are sorry for the inconvenience you encountered during your stay. Moreover, we apologize that our staff could not assist you satisfactorily. We are reviewing this incident with the concerned team members to ensure it never happens again in the future. We appreciate you bringing this to our attention and hope to welcome you back for a much-improved experience.Sincerely,Hote... read more
Ok but not going the extra mile Pros:Awesome diner(5 and Diner)directly across the street.Room had a refrigerator and stove.Felt safe in the area.Lots of parking,all free. Cons:No 24hr front desk.Sign says staff come on duty at 6:30AM. In went to the front counter at 645AM for another day check-in,person at counter heard me story then said come back at 730 when on duty person is there.She sounded like I bothered her for talking to her.I said good morning and get nothing but a slow look up from her.Change your sign to 730 or ... read more
Business response:
Dear Greg, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is shared with our concerned team to review and improve. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Biltmore adjacent It was a good hotel close to a lot of amenities!
Terrible Stay stair wells were very dirty with a strange smell. the room was ok, but the bathroom had stains on the counter. Bed was very noisy when moving around. Not sure, but don't have ice machines which would be better than what was in freezer in room. attached picture of what the bathroom counter looked like. was not worth the $200 i was charged for 1 night.
Business response:
Dear Guest, Thank you for taking the time to review your stay. Please accept our apologies for not meeting your expectations on your recent visit, as we strive to exceed our guests' expectations at all times. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Well this is hard to write because I’ve been to this property many time because it convenient to my work in the area and it used to be a nice place to stay but the property is really run down and in bad need of a renovation missing stained paint in the room and the hallways. Carpet in the halls and stairs are run down a filthy. The room was also run down but comfortable. It disappointing because the folks that work there are top notch and just nice people but unless I hear it been renovated I won’t be going back.
Business response:
Dear Jerry, Thank you for taking the time to review your experience with us. We appreciate your observations, both the compliments and the opportunities for improvement. Your comments will be shared with the appropriate individuals in our organization. Meanwhile, we will continue keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.