Extended Stay America - Phoenix - Biltmore

Jordan 

on Expedia

a year ago

I have been at this property for almost 2 months now. And it's become home for me. The staff are great, especially the main manager. Ashley should always be so kind and helpful. When needed and the assistant manager Vanessa, they're both very good at their jobs and their customer service skills sre Indefinitely on point. couldn't be anymore blessed to have such. A Convenient and relaxing time staying at this hotel 

Anonymous 

on Expedia

a year ago

For the money, it is an excellent deal. Close to everything retail. Friendly staff 

Julie 

on Expedia

a year ago

Very quiet and clean. Loren at the check in desk was wonderful and very accommodating. I will stay again when I have to come back down. 

Chimene 

on Expedia

a year ago

This property is very conveniently located near my bank and the places I prefer to shop and dine. I like the kitchenette and appreciate the cooking utensils and dishes. Staff are generally very helpful and quick to respond to requests for extra toiletries, etc. I was disappointed in the grab-and-go breakfast, only muffins and granola bars were available, no fruit or instant oatmeal, and for one whole week there was nothing at all. 

Rebecca 

on Expedia

a year ago

I enjoy staying there. Management was great. Sergio took care me. I always stay there on the holidays. Welcome pets friendly. Staff is very helpful and friendly. It's convenience to restaurant and stores. 

Monty 

on Expedia

a year ago

Ok stay for the rates and area I appreciate the effort the staff put into our stay. However the first room we were assigned had some pest issues the positive was we were reassigned another room in a timely manner however the room we got was not what i paid for initially. There wasn't a sofa pull out for my extra guest. They did however provide a roll away bed for us. There was a strange smell on the floor were on so we provided our own air freshener that alliviated that. Thankfully we were only there to sleep. The area and l... read more

Clara 

on Expedia

a year ago

The office attendant was friendly but the area needs a remodel