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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mijn kamer zou maar 1 x per 2 weken worden schoongemaakt, na 15 dagen ben ik gaan vragen wanneer ze van plan zijn om mijn kamer schoon te maken. Het antwoord was we hebben te weinig personeel, we moeten eerst de kamers welke leeg komen schoon maken, daar was ik zeer gepikeerd over. Ik betaal voor een kamer inclusief service, schoonmaken hoort daar ook bij. Totaal beoordeling van mij is dan ook middelmatig.
Business response:
Dear Ronald, Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. We understand your concerns about room cleaning frequency, and your feedback will be shared with our management to ensure a smoother process. Guest satisfaction is important to us, and we appreciate your understanding of the staffing challenges. We hope you'll consider staying with us again and that your next visit will meet your expectations.Sincerely,Hotel Management
Someone was usually not at the check our counter. continental breakfast food was often absence - no one was checking to see if there was anything left and refilling it.
Business response:
Dear Charles, Thank you for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Management
Carpet in room had marker all over. Carpet in halls very worn and soiled. Could smell weed walking to my room. Room was nice but bed not super comfortable. Homeless around near pool. For the price it's not bad and does the job. I'd remodel. Especially all the carpets. Shower pressure was great.
Business response:
Dear Michael, Thank you for staying with us and sharing your review. We are sorry for your disappointment with the condition of the carpet and the smoke smell and that you feel our hotel is old and outdated. We appreciate your observations and the feedback, both positive and for improvement. Updating and renovating our hotel is always ongoing; various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,640 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.